A joint report written by the Nationwide building society and Shelter has recommended a list of initiatives to reform the private rental market ahead of the government’s Renter’s Reform Bill early next year.

Called ‘Time for a change – Making Renting Fair’ it calls for a national landlord register which it claims 80% of tenants support, along with greater regulation of estate agents, an over-arching regulator for the property industry and better funding for councils’ housing enforcement.

It says the government’s contentious ‘Right to Rent’ immigration scheme should be abolished.

More predictably given Shelter’s involvement, the report also calls for Section 21 eviction notices to be abolished, and for tenants to given more power to enforce their rights.

Unauthorised access

Landlords and their properties are also criticised, including research that shows 9% of tenants have endured un-authorised access their to home by a landlord or letting agent.

These recommendations and criticisms have cross-political report including from Labour shadow housing minister Thangam Debbonaire, centre-right thinktank Bright Blue and a group representing Environmental Health Officers.


Sean Hooker, Head of Redress at the Property Redress Scheme, who has contributed to the report, says: “While the current Covid crisis is the pressing need, the reform of the rented sector is directly linked to the current situation and the Government have an opportunity to build on the consensus across the political and sector spectrum to make meaningful change.

“But the report does not address court reform directly and I would like to see an emphasis on alternative dispute resolution, in particular mandatory redress for complaints against landlords and stronger pre-action protocols, especially mediation for possession and other end of tenancy disputes.”

Read the report in full.


  1. Once again Shelter’s call for support for tenants fails to offer any balance with support for LLs whose tenants simply refuse to pay. Why can’t we work towards a better PRS which benefits both tenants and LLs? Wwhy does Shelter continually bash LLs without any recognition of the valuable service they offer and an acknowledgment that not all tenants are perfect?

  2. I agree with you Tracey, there is far too much focus on the tenant.
    How can we work towards a better PRS if there isn’t a fair balance between landlord & tenants rights? It’s just not viable… there should be more focus on working together & towards a multiagency approach & building broken relationships instead of the ‘two sides’ of For tenants & against landlords and vice versa.
    At the very least, there should be an accredited training course for prospective tenants which is a mandatory course prior to any new tenancy. There are many positives to this. If authorities were to start educating individuals who are on council waiting lists for social housing, most of whom are highly likely to seek accommodation in the PRS by choice or because councils homeless have advised them to/ sourced PRS accommodation as part of their duty to relieve homelessness.
    Why should mandatory training only apply to landlords??


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