The vast majority of private renters in England are satisfied with their accommodation and experience of renting – especially when they deal directly with a landlord.

The English Housing Survey for 2019/20 reports that 83% of private renters were satisfied with their homes and 85% happy with their landlord, a figure that has remained constant over the past 10 years. However, the proportion of satisfied social renters stands at 78%, having fallen from 81% in 2018/19.

The government’s survey also revealed that tenants generally had a more positive experience of renting when dealing directly with a landlord than a letting agent.

Private renters were asked how satisfied they were with the services provided by the landlord or, if they rented through a letting agency, letting agent from first contact to the day they moved into the property.

It found 85% were satisfied where services were provided by their landlord, while 79% said the same where they were provided by a letting agent.

It reports that 75% of private renters are satisfied with the way their landlords carry out repairs and maintenance, the highest figure for about a decade. In contrast, 66% of social renters were satisfied with their landlords’ work, down one percentage point from the previous year. 

nrla ben beadle new pic

National Residential Landlords Association chief executive, Ben Beadle (pictured), says: “The NRLA is mindful of the challenges the private rented sector is confronted with and remains firmly committed to tackling them in a spirit of co-operation between tenants, landlords and government.

“However, today’s figures demonstrate that the vast majority of private renters are satisfied with their accommodation and the service being provided by their landlord. This positive feedback is representative of tenants’ experiences across the private rented sector, and it is through this lens that future changes need to be seen.”


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