People in receipt of Universal Credit renting in properties via ‘rent-to-rent’ arrangements face being asked to repay back-dated housing payments due to a change in DWP policy. 

The government suspended full checks after the first lockdown because it could no longer see claimants face-to-face but the department is now revisiting claims it approved during this time and asking for proof of tenancy agreements.

Housing charity Safer Renting fears renters in this ‘shadow’ part of the UK’s private renting sector will be hit hardest, where rogue landlords refuse to provide agreements or even confirm knowledge of their tenants’ existence.

According to i News, Tina Newman, 40, from Essex, has been told she must repay £5,372 of the housing element of her Universal Credit despite being able to provide bank statements showing that she had been paying rent to another tenant.

Unlicenced HMO

At the time of moving into the house-share with seven other people Tina didn’t realise it was an unlicensed HMO and says she was not asked to provide a tenancy agreement by the DWP last March.

While it would accept a written letter from her landlord as proof, he has refused to provide one and is currently denying all knowledge of Tina living at the property. He also denies operating an illegal HMO.

Rent-to-rent increase

Safer Renting says it has seen a 100% increase in rent-to-rent arrangements from March 2019-2020 to March 2020-2021 and is concerned about how many renters may be unprotected and asked to repay benefits by the DWP.

It argues that the DWP’s policy of asking for a tenancy agreement has no legal basis under Section 54 of the Law of Property Act which says you don’t need a written contract to create a tenancy unless it is to be for more than three years.

Director Roz Spencer (pictured) tells LandlordZONE: “DWP don’t seem to be interested in whether the landlord has acted properly, they just want to put the whole responsibility on the tenant.”

DWP response

A DWP spokesman tells LandlordZONE: “At the onset of the pandemic we rightly suspended certain verification processes as we could no longer see customers face-to-face. However, we made customers aware that we may return to seek this verification in the future.

“Universal Credit claimants are required to provide proof that they are liable for paying rent. This is usually contained within a tenancy agreement, but can also be established through handwritten letters or notes from the landlord, a rent book, or rent receipts or invoices.”


  1. Very disappointing that Landlordzone has not posted the landlord’s version of events;

    Tina’s landlord denies operating an illegal HMO. He told i: “This property was never operated as an HMO and it was rented after following the necessary legal guidelines. However, during the Covid-19 pandemic Tina was introduced to me by the previous tenants as a family friend who was helping them to translate, as their English is poor. Now Tina is claiming to be a tenant of this property. However, I have never authorised verbally or in writing to use my property as an HMO or to sublet the property to any third parties.”

    • Good old landlordzone has done it “yet” again!

      Honestly, unless it’s lazy journalism, it makes you wonder who side they actually are on!!

  2. In Scotland, a tenant must get their landlord’s written consent before a third party moves in. Sounds like this individual didn’t have that hence the reason for DWP pursuing her.

  3. “Safer Renting says it has seen a 100% increase”…

    This alone suggests to me that this article is not valid. I studied Marketing Research as part of my Business Degree and I can honestly say that I NEVER came across any statistical analysis that has the figure 100%

    95.6 maybe or 102.7 perhaps… But exactly 100%!!!!

    Simply does not fit with the realities of the real world and therefore everything else in the article has to be suspect.


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