Redress Scheme:

After Ombudsman Services: Property (OS:P) decided to withdraw from offering redress to the property sector, the PRS has been on hand to help agents such as Savills, Knight Frank, Strutt and Parker, Winkworths and Chancellors as well as National Approved Letting Scheme and Association of Residential Managing Agents (ARMA) members continue to comply with their mandatory requirement for property redress.

Since the beginning of July, the scheme has seen over 1,750 new member branches sign up, as the 6th August deadline to obtain membership of one of the two remaining redress schemes passed.

The PRS saw a huge rise in complaint notifications last year – as stated in the PRS Annual Report 2017 – and is continuing in its responsibility to the property sector to offer free and fair redress to consumers.

- Advertisement -

Head of Redress at the Property Redress Scheme, Sean Hooker said: “We’re delighted to reach this milestone. We recently celebrated our fourth birthday as a scheme and getting to 9,000 members at this point was way beyond what we expected when we launched back in the summer of 2014.

“The withdrawal of OS:P may be an inconvenience for their members and risk them falling foul of the law; however, they can stay compliant immediately by registering with the PRS.

“The process is quick and simple. Once they have joined, they will enjoy a first-class service and have access to helpful information and advice to help you manage complaints.”

Agents of any size can benefit from a single price-point and simple sign up process. The Property Redress Scheme provides two membership models, the enhanced which costs £199 plus vat per branch and the entry model which costs £105 plus vat per branch. The PRS acts in accordance with industry codes of practice rather than having its own.

The PRS has also just launched its partner page so PRS Members can benefit from special offers on associated services they may legally require to stay compliant.


Please enter your comment!
Please enter your name here