Scotland’s leading tenancy deposit scheme SafeDeposits has been forced to halt plans for its new online portal at the last minute due to technical problems.

The not-for-profit organisation had planned to launch today (29th June) but has had to delay until 18th July. It now needs to make further checks but promises customers that in the meantime, they can use its old system until 13th July when it will close the website to allow for the migration of data.

Smooth transition

Mike Smith, head of SafeDeposits Scotland, says: “The delivery of the new system is a project of over two years in the making and we are disappointed to have to temporarily halt proceedings so close to launch, but we have done so in the interests of ensuring a smooth transition. We are sorry for any inconvenience at this time.”

New features include the ability for tenants to create their own SafeDeposits Scotland user account so they can view any of their present and past deposits protected by the scheme in one place, while tenants will have the option to change the lead tenant through their account.

Deposit registered

Landlord details will be tied to properties they have previously registered deposits for, and the system will suggest the correct landlord to add to the deposit when a new deposit is being registered.

The online negotiation process will also be expanded so that – before committing to Alternative Dispute Resolution – parties can adjust their claims and negotiate back and forth via their accounts, while the evidence gathering process will be improved to help ensure evidence submissions are watertight.


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