An official money advice service sponsored by the government has removed an evictions advice video from its YouTube channel after landlords complained that its content was misleading.

The Money Advice Service (MAS) is part of the ‘arms-length’ organisation the Money and Pensions Service which is sponsored by the Department of Work & Pensions.

The service also engages with HM Treasury on policy matters relating to financial capability and debt advice.

MAS recently published a video explaining the current evictions regulations designed to inform tenants about their rights.

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But landlords have contacted LandlordZONE to point out that its advice on evictions was out of date and that it was confusing tenants who viewed it.

Rent payments

During the video the presenter said: “You need to talk to your landlord to work an affordable plan on how you’re going to catch up with any missed rent payments.

“During the current crisis your landlord has to give you three months’ notice…before they can start any eviction proceedings.”

This did not reflect the current six-month notice period landlords must observe if they wish to give notice of eviction to a tenant.

A spokesperson told LandlordZONE: “Many thanks for your email and for bringing this to our attention. It’s very much appreciated.

“We can confirm that the video has been taken down and the content will be updated.”

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