Please Note: This Article is 2 years old. This increases the likelihood that some or all of it's content is now outdated.

The Ministry of Housing has published new guidance to landlords and tenants contradicting lurid claims last week by lobbying groups that ‘millions’ of tenants will struggle during the crisis.

The Ministry of Housing has played down the likelihood of tenants defaulting on their rent ‘in the millions’ within its latest advice to the private rented sector

It says that ‘in many if not most cases’ the Coronavirus crisis will not affect tenants’ ability to pay rent and that if they do get into trouble, they should reach out as soon as possible to have a conversation with their landlord.

“Landlords are not required to [stop charging tenants rent]. Most tenants will be able to pay rent as normal and should continue to do so, as they will remain liable for the rent during this period.”

The guidance also reminds tenants that rent levels agreed in their tenancy agreements remain legally due and that they should discuss with their landlord if they are in difficulty.

“Tenants should continue to pay rent and abide by all other terms of their tenancy agreement to the best of their ability,” the guidance says.

“As part of our national effort to respond to the COVID-19 outbreak it’s important that landlords offer support and understanding to tenants who may start to see their income fluctuate.”

Payment plans

The Ministry of Housing has also once again underlined its belief that landlords and tenants should discuss payment plans that offer temporary agreement for tenants to pay a lower rent or agree to pay off arrears at a later date.

It has also urged landlords not to launch eviction proceedings without a very good reason, and offered guidance on how to approach the management of properties in which tenants are self-isolating or fighting off the virus.

“If you are not able to gain access to the property due to restrictions in place to tackle COVID-19, or are not able to engage a contractor to carry out the necessary work, we recommend you document your attempts to do so and all correspondence with your tenants,” the ministry says.

We strongly advise landlords not to commence or continue eviction proceedings during this challenging time without a very good reason to do so.

Read the guidance in full.

Read the latest LandlordZONE forum thread about this subject.

Please Note: This Article is 2 years old. This increases the likelihood that some or all of it's content is now outdated.


  1. LORNA this was my biggest fear. I have one tenant who has stopped paying the top up to the benefit she receives and another who is due to pay next week. I’m praying they do pay because this is my only source of income. This issue is worsened by the fact that my other property is currently vacant.

    I find it wholly abhorrent that the government feel it is ok to ask landlords to protect their tenants but I notice they haven’t asked the banks to stop charging interest on mortgage holidays. We the tax payer bailed out the banks not too long ago and they have given the square root of diddly squat back to the community. Also, when applying for a mortgage holiday my bank came back and said, “no problem, May, June and July “ Not sure why they couldn’t help in April!

  2. I have a student house is Cambridge, and I have a tenants boyfriend living in my house from France. I was never asked and he won’t go – nor will he pay rent. What do I do?


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