While landlords face huge delays for a court date, landlords face an uphill battle in securing their property and reclaiming outstanding rent.

Eviction and housing law specialist solicitors, Landlord Action, have partnered with the Property Redress Scheme (PRS) to provide a unique service helping landlords to regain possession of their properties through a mediation service that helps to find a resolution outside of court.

As an established industry veteran and a qualified civil and commercial mediator, Steve Bowen of the PRS provides his unique insights into the benefits of mediation for both landlords and their tenants.

In this podcast (see below) he explains how mediation can help landlords to avoid a lengthy wait for a court hearing by solving disputes through effective communication, pre-action protocols (making reasonable attempts to resolve issues before a case can be brought to court) and rent payment instalment plans.

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Eddie, Paul and Steve discuss what mediation really means for landlords, why a long-term customer focus could benefit landlords and why it is vitally important to set reasonable expectations in order to resolve issues fairly.

Having helped to resolve rent arrears cases from £500 to £50,000 Steve brings invaluable experience in dealing with a multitude of scenarios and explains a typical mediation journey, including the importance of relationship management, to avoid facing the same problem again in the future.

Don’t forget to listen out for brand new episodes of Hamilton Fraser’s Property Podcast with new special industry guests every episode! 

Missed the previous podcasts in the series? Don’t worry, you can catch up with industry news here!

Previous guests include:

  • Jonathan Schuman, established portfolio landlord and Owner of Magnet Properties
  • Ben Beadle, Chief Executive of the National Residential Landlords Association (NRLA)
  • Matt Hooker and Nick Hamatsos, Co-Founders of Ome, a new breed of deposit replacement scheme
  • Sean Hooker, Head of Redress at the Property Redress Scheme
  • Kate Faulkner,market analyst, commentator and co-author of ‘The Landlord’s Friend’
  • Tessa Shepperson, residential property lawyer and Managing Director of Landlord Law


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