Please Note: This Article is 13 years old. This increases the likelihood that some or all of it's content is now outdated.

Landlords are being offered an innovative new maintenance service which could save thousands of pounds in repair costs on their properties.

One Call Home Assist has launched a new fixed price service that’s designed to cover every repair and maintenance costs that arise in properties being let out to tenants.

The service has been designed as a value-for-money rival to expensive maintenance contracts offered by energy suppliers such as British Gas. With a One Call Home Assist contract, all emergency repair work to electrical, plumbing and heating systems are covered, as well as general maintenance issues. The contracts also cover all PAT and gas safety testing.

The firm has set a target of signing up at least 3000 contracts in its launch area of the Edinburgh and Lothians by the end of the year and hopes to expand the service to other parts of Scotland soon.

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The scheme is being launched with a free Energy Performance Certificate (all new properties being let need to have an EPC) being offered with every new contract taken out, providing a potential saving of £80 for landlords.

Managing Director Paul Greaves said he is confident the company is onto a winner with One Call Home Assist.
He said: “We are the only company in the UK offering this service. Some may offer maintenance elements, but none are offering a fixed fee contract which also includes services such as property maintenance, boiler and heating cover, gas and electrical safety testing and 24/7 emergency call-out.

We have spotted a niche in this sector, particularly with landlords who want to have their properties rented out for the minimum amount of fuss.”

“Our unique service means that the tenant can contact our help desk 24hrs a day using a free phone number and arrange for repairs to be carried out which means no more hassle for the landlord!”

One Call Home Assist is offering a range of fixed prices contracts depending on size of the property and type of maintenance cover required with an all-in contract for a one-bed flat costing £32.99 a month (inc VAT).

All the work is carried out by One Call Home Assist’s expert in-house contractor teams who operate on a round the clock basis from their base in Gorgie, Edinburgh.

Paul added: “We love the fact that we are going head to head with the likes of British Gas and beating them hands down. Virtually every client we have approached to date has signed up.”

“Our clients tell us that that a fixed price contract allows them not just peace of mind, but they know exactly what their maintenance bills will be for each year. And with us, fixed price means just that – there is no sudden add-ons for call-outs over an agreed number.”

The firm is happy to deal with the one property-owning landlord or to act as the approved maintenance team for a letting company’s clients.

Gavin Smith, associate at estate agent and lettings firm Century 21 Edinburgh West, said that he is extremely impressed by the innovative service.

He said: “There is nothing else like this available to landlords and property managers at the moment, so One Call Home Assist has really found a niche in the market.”

“Their range of services is staggering and they really are a one-stop shop for any kind of repair or maintenance you could ever need.”

“Some of the landlords on our books have even cancelled their call out repair services with energy suppliers such as Scottish Gas because One Call Home Assist is offering the same service as part of their deal. It really is a very impressive service.”

“We’re anticipating that a lot of our other landlords will soon follow suit and decide to go with One Call Home Assist.”

One Call Home Assist has been launched by Edinburgh-based One Call Trade Services, one of Scotland’s leading all trades contractors providing insurance repairs, maintenance and renovations to clients throughout the UK.

Please Note: This Article is 13 years old. This increases the likelihood that some or all of it's content is now outdated.


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