A woman who paid £13,000 for courses with property investment training firm Touchstone Education is fighting to get her money back after falling ill.

The woman – who wants to remain anonymous – first paid Touchstone Education £1,000 for an online course and then another £12,000 after attending a very persuasive ‘free course’ last year – which was to pay for about seven courses and a monthly meeting.

However, after becoming unwell with complex physical and psychological problems she was signed off work for more than six months; her GP has even written to Touchstone confirming that she is severely ill, and that attending a course could seriously affect her health.

Despite this, she says Touchstone has tried to persuade her to take online courses instead of a refund and has also encouraged her to apply for a Bounce Back Loan.

“All I want is a refund for courses I haven’t yet done,” she tells LandlordZONE.

“I’ve been verbally coerced by the company to try to take online courses. They’ve tried to get me to take a loan as they assumed I was broke because the GP explained that I hadn’t worked for over six months because of the severity of my illness.”

Last year Touchstone Education announced it was aiming to double its £3.5 million turnover over the following 12 months and owner Paul Smith recently appeared on YouTube extolling the virtues of using a Bounce Back Loan to buy property.

LandlordZONE approached Touchstone Education for a comment. The company has subsequently claimed it did not receive our communications, and that it sent LandlordZONE a email with a statement – which we did not receive. We have now spoken to Paul Smith and published an article with his response to the student’s request for a refund. It can be read here.


  1. I have watched touch stone on you tube, this company should be penalised or fined heavily for false information. Most lenders will ask proof of deposit and bounce back loans is not a deposit. The information is misleading.


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