Consumer Law:

The consumer law rules apply when a ‘supplier’ provides a product or services to a ‘consumer’.

  • If you are a letting agent then you are a ‘supplier’ to landlords and tenants.
  • If you are a landlord you are a ‘supplier’ to your tenants but will usually be a ‘consumer’ to letting agents.

How does this affect your business?

Consumer law is generally all about fairness and the regulations are generally providing for you to behave (if you are a supplier) in a fair way, and penalising you if you fail to do this.

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  • What is ‘fairness’,
  • What obligations does it place on you if you are a supplier, and
  • “hat are the penalties imposed on you if you fail to meet the standards?

This is the subject of a special workshop from Easy Law Training and solicitor David Smith which will be taking place in Norwich on 8 December 2017.

Here are some of the things David will be looking at:

  • The formal requirements on suppliers regarding the provision of information and  (for letting agents) transparency as regards fees
  • The rights and obligations of landlords and agents as regards commission for tenancy renewals
  • ‘Fairness’ rules and advertising properties
  • The circumstances under which consumers can end contracts – eg agency agreements or tenancies – where the various ‘fairness’ rules have not been complied with
  • Property Redress Schemes and
  • Codes of Conduct

Many landlords and agents do not consider that the consumer legislation applies to them.  It is true that this legislation is not well known and therefore not well used by consumers.  However, this is changing and it is better to be compliant and safe than non-compliant and vulnerable to the penalties (which can sometimes be severe).

As usual with a David Smith workshop, you will come away with all the information you need to ensure that you are compliant with the law.

Find out more here


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