Please Note: This Article is 2 years old. This increases the likelihood that some or all of it's content is now outdated.

The UK’s leading Universal Credit (UC) consultant Bill Irvine has warned that landlords will soon start drifting away from accepting tenants on benefits unless the Department of Work and Pensions (DWP) sorts out its creaking administration system soon.

His comments come at a crucial time as the debate between landlords and housing campaigners hots up over the issue of ‘No DSS’ blanket policies employed by some landlords and letting agents, and the recent Shelter-sponsored landmark court case.

“Universal Credit in itself is workable for tenants and landlords and has admirable aims, but the way it’s run has been increasingly frustrating and illogical for several years,” he says.

Irwine works every day at the coal face, fielding calls from both newbie and experienced landlords, many of whom are trying to set up or manage an Alternative Payment Arrangement (APA) to have the housing element of their tenant’s UC paid direct to them.

He believes that the DWP’s ideological obsession with giving tenants more responsibility by paying what used to be called Housing Benefit direct to them also means that landlords are being kept out of the loop when decisions are made about individual APAs.

Talking about one case, Irvine says: When, finally, [the decision letter] arrived, it said – “sorry, but due to “GDPR” we can’t tell you anything.

Lame excuses

“Any landlord or letting agent involved with the scheme will be familiar with that same lame excuse used in APA refusals time and time again.”

One of the most common problems is that even when the DWP does decide to allow an APA, all too often the money is paid direct to the tenant by mistake anyway.

“In one recent case the landlord only got the money because I was involved and had been alerted informally that the payment was on its way – so the landlord went down and persuaded the tenant to pay the owed rent to him,” he says.

“That was a good outcome, but within a system that is sometimes run by inexperienced and poorly-trained DWP staff, and that is designed to keep human intervention to a minimum, it often means landlords are out of pocket for months and even years.

“And when a problem is uncovered by the DWP, they will often suspend payments while they investigate. This only helps the tenant get further into arrears and landlords be owed more money, and makes evictions more likely.”

Read more about Universal Credit and the private rental market.

Please Note: This Article is 2 years old. This increases the likelihood that some or all of it's content is now outdated.


  1. “… landlords will soon start drifting away from accepting tenants on benefits ….” should read “… accepting tenants who rely on benefits alone for their source of funds…..” I’m quite sure that all my tenants with children get Child Benefit and I wouldn’t refuse a tenant in receipt of CB.

    If a LL doesn’t want a tenant who is able to claim HB/HE then LL only has to put the rent up to just above the LHA rate and then refuse a T due to lack of affordability.

    It’s not just about the rent, in my experience it’s about the state of the property when the T (on welfare alone) upon leaving. The rubbish….. the overgrown garden…. the BBQ charcoals left in the lawn…. the dog dirt…. the mould……. 🙁 It seems there is no way of recouping the cost of cleaning up from the exT.

  2. The main issue is that DWP refuse to accept the system is flawed and continues on regardless. Until they accept its not fit for purpose nothing will change and the poor and vulnerable will continue to suffer.

  3. A tenant relying solely on benefits in general cannot have the heating on as much as they’d like. In my experience this leads to cold rooms which leads to black mould and damp.

    I had one disruptive tenant fight her eviction with this old chestnut in court. I showed the judge the bills for the brand new boiler and radiators. But it took me ages and cost me an arm and a leg in legal fees.


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