Please Note: This Article is 3 years old. This increases the likelihood that some or all of it's content is now outdated.

Housing Complaints:

The Property Redress Scheme (PRS) has commended the Government’s decision to reform consumer redress in the private rented sector.

Following a recent consultation exercise, the Government announced its response on 24th January committing to the reform of the consumer redress process, which will now bring landlords, joining agents, into a compulsory scheme.

Joining others in the industry, the PRS has welcomed the Government’s consultation findings, and its commitments, which include:

  • Setting up a new ‘Housing Complaints Resolution Service’, a single point of contact to help consumers access housing redress across all tenures including renting, buying and leasehold;
  • legislating to require developers of new build housing to belong to a New Homes Ombudsman to protect the interests of homebuyers and hold developers to account when things go wrong; and
  • legislating to require all private landlords (including private providers of student accommodation) and park home site operators to join a redress scheme in order to ensure consumers have access to redress.

PRS Head of Redress, Sean Hooker commented:

“I very much welcome the Government’s response to this consultation. Their proposals build on the existing landscape and seek to plug the gaps. A successful redress regime puts the consumer at its heart and should be fair and impartial. I look forward to working with the Government, the industry and consumer groups to make these plans a reality, level the playing field and further raise standards in the housing sector.”

From broken boilers to cracks in the wall, the new Housing Complaints Resolution Service will potentially help millions by providing a straight-forward way of getting help when faced with unresolved disputes about problems with their home – such as repairs and maintenance.

The proposals will aim to strengthen the current provision of redress by increasing it’s reach across the whole property industry and by also creating a single code of conduct on dealing with complaints for all providers of property services. 

Tim Frome, Associate Director of PRS says:

“I am delighted that that government have released their response to the consultation on redress in the property sector. A common sense approach is being adopted with a single portal to signpost consumers and filling the gaps in redress.

“The Property Redress Scheme has always allowed landlords who wish to offer redress to their tenants, to join the scheme voluntarily. We currently have a approximately 250 landlord members.

“We look forward to working with the MHCLG on the Redress Reform Working Group with the implementation of the Housing Complaints Resolution Service and finding out more about the remit and process for applying for authorisation to help fill the identified gaps in redress including offering mandatory landlord redress in the future.”

The Property Redress Scheme:

Close to reaching a milestone 10,000 members, PRS is dedicated to offering free and fair redress to consumers. Agents of any size and property professionals can benefit from single price-point and simple sign up process. With an abundance of industry knowledge and experience PRS focus on education within the sector and on providing members with the best quality resources.

Please Note: This Article is 3 years old. This increases the likelihood that some or all of it's content is now outdated.


  1. Fine for those who can afford it. We in Wales have an overall small rent. How are we supposed to find yet more money to finance alll this? Everytime a new minister of housing is appointed, they seem to have to justify themselves by imposing more and more expensive legislation upon us the Landlord. We are so busy trying to keep up that there will be no profit and therefore no point in renting out. You assume that we all receive London rents or very high rents. Enough is enough!

  2. Some of the new legislations are unnecessary and a burden to struggling landlords in poorer parts of the UK such as Wales and the North. For instance I rent out just one property, is only worth £80k and brings is a paltry £485 a month in South Wales yet the mortgage repayment is £445.
    Clearly I can’t afford the plethora of expenses that come with so many regulations eg energy performance, electrical testing every 5 years. So government is sending a signs that people like me have NO chance in property investment? Yet they’d like us all to prosper!


Please enter your comment!
Please enter your name here