A tenant who called out his landlord’s poor behaviour on Twitter has racked up more than 150,000 likes from sympathetic social media users.

Jacques Lachetta (pictured), from Manchester, posted his exchange with the landlord from earlier this year when he asked him to sort out the mould in his flat that was covering his clothes, possessions and furniture.

When Lachetta sent him a photograph of a black cap covered in white mould, asking, “Hi, the mould in my flat is now making my own clothes and possessions mouldy. Please can this be sorted ASAP, I’ve asked so many times now”, the reply came back: “Are you sure that’s not an acid wash effect?”

Lachetta claims that the mould had caused him to end up in A&E because of his asthma, and while he eventually moved out of the property in August, he was still forced to pay rent for five months to cover the rest of the contract.

He says that he had asked for the mould – which was coating the walls – to be removed on several occasions.

A recent tweet adds: “They still haven’t ‘charged’ me for the quoted works but they’ve said they’re getting quotations, so I know I’ll have to fight it as soon as they get back to me.”

The original post gained 155,000 likes and more than 13,500 retweets, with many Twitter users shocked by the landlord’s reaction, and several sharing similar experiences. 

One commented: “Did the landlord acid wash the entire apartment then? Ref. to your pics of the place… SUE HIS/HERS A**! I’m so sorry for this horrible person being a landlord!”

Read more about social media posts goes viral.


  1. As a private landlord with over 30 years experience I would suggest the photo shows the problem appearing as classical mould growth caused by condensation near to a cold source (ie a large full height window). Note how the mould is worse towards the floor. This will always be the coldest area as heat rises. There might be other explanations but its most likely caused by inadequate ventilation and inadequate heating coupled with high levels of water vapour liberation. All of which the tenant has responsibility for!
    Few tenants understand that a comfortable environment of 22ºC and 50% relative humidity (RH) only needs to drop down to 11ºC for condensation to occur on cold surfaces, leading to mould growth. This is sure to happen first around such a large cold window when the rest of the flat is still at a higher temperature.
    The best thing the landlord can do is to invest in one or two simple data logging USB sticks that track temperature and RH. Leave these in the flat for 10 days or so and see what they tell you. I have such units and found, in one case, the tenants had let the body of the house temperature drop to 5ºC in winter!
    Does the tenant dry his washing in the house? If he does then the RH can easily rise to 60% or even more needing the coldest surface temperature to drop to only 15ºC before condensation and mould growth occur.

  2. As a landlord of 12 years I have to agree. One DSS tenant (who failed, by the way, to pay his rent in full) complained to the council about mould growth and hot water not working. On investigation, the hot water was switched off (by the tenant) and his clothes – a mixture of dirty and washed – were piled up against the bedroom wall, about 4 feet high behind a huge television. No windows were ever opened! Since the departure of that particular tenant we have used the flat ourselves, and there is no mould anywhere in it.
    We have also rented, and in one particular bungalow the heating and hot water were powered by a coal-fired Rayburn (which didn’t work – I know how to use these as my parents had one, but this one was impossible to light or keep going unless one helped it continually) and the roof leaked. As a result of no heating and water ingress the walls were running with damp and our furniture and clothes all went green. The agents did not send anyone out to inspect, or repair anything. So unless you are able to be quite certain that the mould is caused by faulty appliances and leaking building fabric, it is very, very likely to be due to tenant behaviour. We have had many who won’t use the heating, and sit indoors smoking all day (the properties are non-smoking, but they don’t seem to give a damn about that) with the windows closed, hang their washing up in the flats (with the windows closed and heating off) and wonder why everything goes black and stinks!
    We do not have heating in every room of our home (can’t afford it now!) and in those rooms which are not heated, mould appears. Perhaps I should demand redress from our mortgage company?


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