Please Note: This Article is 2 years old. This increases the likelihood that some or all of it's content is now outdated.

HMO operator Nick Sturgeon says providing accommodation to UC claimants is becoming too risky and expensive to consider.

A landlord based in South Yorkshire has contacted LandlordZONE to share his growing exasperation with the Universal Credit (UC) rent payments system and how it continues to cause mounting problems for his business, and many other landlords like him.

Nick Sturgeon, a professional HMO landlord, rents out properties to tenants in receipt of Universal Credit and recently put his concerns to the Department of Work and Pensions (DWP).

These include how, because the DWP insists on paying claimants direct initially, it can take him up to 11 weeks to receive his first rent payments when a tenant gets into arrears.

In other words, when these tenants use the money to fund their living expenses rather than pay the rent, payments are subsequently then switched to the landlord, but often too late.

“Support is not given to the private landlord under the Universal Credit system because of the way the legislation is structured,” says Sturgeon.

“This is causing a massive reduction in the number of landlords willing to take tenants in receipt of UC, pushing up homeless numbers and raising poverty because people on benefits are finding it increasingly difficult to be safely housed. 

“For example, I have reduced down from operating 11 properties to just two because of the way UC payments are administered.”

Other key failings of the system put to DWP by Sturgeon include:

  • How the system does not factor in the mental and physical state of a UC tenant. To avoid the almost inevitable arrears they get into, vulnerable tenants should have their rent paid directly to their landlord from the start of a tenancy, says Sturgeon.
  • DWP Case Managers and Account Managers rarely respond when sent paperwork by landlords chasing payment or requesting that rent be paid to them direct after the tenant has agreed that it should take place.
  • When a tenant in receipt of UC gets into arrears, it can take months and even years for the money to be recouped by the landlord via the Third Party Deductions system.
  • If a tenant is in arrears and then moves out, it is very difficult for landlords to get the money owed deducted from the person’s benefits payments.
  • Private landlords are treated more harshly than social landlords or charities providing accommodation, who are more easily able to be reimbursed for arrears through the Alternative Payments System.

“Why are such normal and previously standard arrangements not allowed or extended to the private landlord under Universal Credit when this was a lynchpin of the Housing Benefit system?” asks Sturgeon.

“It ensured that a tenant could request accommodation from a landlord who knew they would be paid retrospectively for providing the accommodation.”

If you are a landlord suffering similar problems with the UC payments system as Nick, get in touch via

Please Note: This Article is 2 years old. This increases the likelihood that some or all of it's content is now outdated.


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