Our registered office is at Lumiere, Elstree Way, Borehamwood, Herts WD6 1JH
You can contact us by e-mail about privacy at Anthony.Haynes@landlordzone.co.uk or telephone 0345 362 3116 or 07387 106 993
We are registered as a data controller with the Information Commissioner’s Office, ICO Registration Number: Z2161622
We take very seriously the protection of your privacy and confidentiality. We understand that you are entitled to know that your personal data will not be used for any purpose unintended by you.
The law requires us to tell you about your rights and our obligations to you regarding the processing and control of personal data. We do this now, by requesting that you read the information provided here www.knowyourprivacyrights.org
Except as set out below, we do not share, or sell, or disclose to any third party, any information collected through our forms, emails, letter post, website or otherwise.
This policy explains when and why we collect personal information about our subscriber members, how we use it and how we keep it secure and spells out your rights in relation to it.
We rely on legitimate interest as our legal basis for processing your personal data – data which is limited to email and IP addresses. We give free and open access to our information to help landlords and letting agents run successful businesses. To this end we send out a limited number (maximum one email per day) of email communications with specific investment and rental property management information. This information is either created by us or is sent out on behalf of carefully selected industry suppliers – publications and/or relevant promotions.
- How we Collect, Use and Store your Information
1.3 We will always comply with the UK’s Data Protection laws and the General Data Protection Regulation (GDPR) when dealing with your personal data. Further details on the GDPR can be found at the website for the Information Commissioner www.ico.gov.uk
1.4 For the purposes of data protection and the GDPR, we will be the “controller” of the personal data we hold about you – email and IP addresses.
- Who are we?
2.1 We are the Parkmatic Publications Limited trading as LandlordZONE®.
- What information do we collect and why.
3.1 Type of information collected: e-mail and IP address.
3.2 Purposes and legal basis of processing: legitimate interest – See Article 6 of the GDPR
4.1 We will seek subscriber members’ consent to this policy on sign-up to our services, accessing and downloading information relating to investment and the management of rental properties and when using our forums.
4.2 Subscriber members may withdraw their consent at any time by clicking on the Unsubscribe link in every email communication we send out. Alternatively, by contacting us in writing, by e-mail, by telephone or letter, to tell us that they no longer wish their details to be retained by the company. On receipt of these instructions we will immediately remove all the data subject’s personal data from our systems.
- How we protect your personal data.
5.1 We will not transfer your personal data outside the EU.
5.2 We have implemented generally accepted standards of technology and operational security in order to protect your personal data from loss, misuse, or unauthorised alteration or destruction.
5.3 Please note however that where you are transmitting information to us over the Internet this can never be guaranteed to be 100% secure.
5.4 Any payments which we take from you online use a recognised third party online secure payment system.
5.5 Should there be a data breach we will notify you promptly of any breach of your personal data which might expose you to serious risk.
- Who else has access to the information you provide us?
6.1 We will never sell your personal data and third parties never have direct access to your email or IP address. We will not share your personal data with any third parties without your prior consent (which you are free to withhold) except where we are required to do so by law or as set out above and below.
- How long do we keep your information?
7.2 If we decide that we are not entitled to do so, we will stop processing your personal data except that we may in some circumstances be required to retain your personal data in an archived form in order to be able to comply with future legal obligations e.g. compliance with tax requirements and exemptions, and the establishment, exercise or defence of legal claims.
7.3 We securely destroy all personal information once we have used it and no longer need it.
- Communicating with you
8.1 When you contact us, whether by telephone, through our website or by e-mail, we collect the data you have given to us in order to reply with the information you need.
8.2 We record your request and our reply in order to increase the efficiency of our business.
8.3 We keep personally identifiable information associated with your message, such as your name and email address so as to be able to track our communications with you to provide a high quality service.
- Dealing with complaints
9.1 When we receive a complaint, we record all the information you have given to us.
9.2 We use that information to resolve your complaint.
9.3 If your complaint reasonably requires us to contact some other person, we may decide to give to that other person some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion as to whether we do give information, and if we do, what that information is.
9.4 If the complaint relates to information in correspondence, publications or on our website and we feel it is justified or if we believe the law requires us to do so, we shall remove the content while we investigate.
9.5 If we think your complaint is vexatious or without any basis, we shall not correspond with you about it.
9.6 We may compile statistics from information relating to complaints to assess the level of service we provide, but not in a way that could identify you or any other person.
- Your rights
10.1 You have rights under GDPR:
(a) to access your personal data
(b) to be provided with information about how your personal data is processed
(c) to have your personal data corrected
(d) to have your personal data erased in certain circumstances
(e) to object to or restrict how your personal data is processed
(f) to have your personal data transferred to yourself or to another organisation in certain circumstances.
11.1 Cookies are small text files that are placed on your computer’s hard drive by your web browser when you visit any website. They allow information gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with a personalised experience, and the website owner with statistics about the actions you have taken.
11.2 Some cookies may last for a defined period of time, such as one day or until you close your browser. Others last indefinitely.
11.3 Your web browser should allow you to delete any you choose. It also should allow you to prevent or limit their use.
12.1. to track how you use our website
12.2. to record whether you have seen specific messages we display on our website
12.3. to provide a consistent personalised experience across our site
12.4. to record your answers to surveys and questionnaires on our site while you complete them
12.5. to record the conversation thread during a live chat with our support team
- Personal identifiers from your browsing activity
13.1 Requests by your web browser to our servers for web pages and other content on our website are recorded.
13.2 We record information that could identify your location, such as your IP address. We also record information reported by the software you are using to browse our website, such as the type of computer or device and the screen resolution.
13.3 We use this information in aggregate to assess the popularity of the webpages on our website and how we perform in providing content to you.
13.4 If combined with other information we know about you from previous visits, the data possibly could be used to identify you personally, even if you are not signed in to our website. However, our policy is not to use such data for the purpose of personal identification.
- Our use of marketing information
14.1 An advertisement you may see for our services may have been shown because we have used a third party to provide us with marketing services. However, we advertise in many places and an advertisement shown for our services may just be coincidental to your visit to our website.
14.2 We may from time to time contact you via email to inform you of important issues, relevant and related products and your use of our subscriber member services
14.3 You have the right to take any complaints about how we process your personal data to the Information Commissioner: https://ico.org.uk/concerns/ 0303 123 1113. Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
Our Information Commissioner’s Office Registration Number is: Z2161622
If you still have any queries or concerns you can contact us here