The Property Redress Scheme (PRS) is delighted to announce a workshop for Welsh agents on Thursday 7 July in Cardiff. The morning workshop includes insightful presentations giving agents a chance to get advice and guidance on essential industry topics, including the new legislation of Rent Smart Wales, which comes into effect in the autumn.

Speakers include Paul Shamplina from Landlord Action, who is a member of the PRS Advisory Council and will be known to some from the Channel  5 programme “Nightmare Tenants, Slum Landlords”. He will cover what an agent can do to retain a landlord when a tenancy goes wrong.

The workshop also gives delegates a chance to benefit from the experience of Sean Hooker, Head of Redress at the PRS and a guest on BBC Breakfast as an adviser on property matters. Sean will talk about effective complaint handling covering how you deal with a complaint can have a massive impact on how quickly and successfully it is resolved.

Jan Franks, Business Development Executive at the PRS will inform attendees about how to comply with the new Rent Smart Wales legislation, which includes mandatory Professional Indemnity Insurance and Client Money Protection.

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Inventories are also an important part of any successful letting business. Nick Lyons from No Letting Go gives tips on best practice and demonstrates the Kaptur inventories app.

Finally, Suzy Hershman, Head of Dispute Resolution at mydeposits, will offer a detailed insight in how to provide quality evidence for disputes relating to tenancy deposit protection schemes. Mydeposits now offers free custodial tenancy deposit protection in addition to its popular insurance-based tenancy deposit protection that counts over 3000 letting agent members.

For agents, this event is an unmissable opportunity to get expert advice and network with key industry players. For Members of the PRS and mydeposits the cost is only £20, while non-members fee is £30. Refreshments including lunch are provided and all delegates will receive a certificate of attendance.

To book, please go to the PRS website www.theprs.co.uk or book via Eventbrite https://prs-wales-workshop.eventbrite.co.uk .

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