Changing housing legislation and the volatile property market have led letting agent David Joseph Estates, Newcastle Upon Tyne, to take industry standards to a new height in safeguarding properties for landlords and protecting the rights of tenants, as it marks an increase in rental properties of over 70 per cent in the last four months.
The company has employed the services of The Guild of Letting and Management to help it promote excellent customer service and compliance as well as undertake continuous professional development.
The company has introduced The Guild’s BTEC diploma qualifications throughout its organization to provide the most up to date education, training, advice and support on all aspects of the lettings industry.
Mick Straker, marketing manager for David Joseph Estates and retired Company Sergeant Major says: “I chose the Guild as I had attended three separate courses and the one offered by The Guild was by far the best presented and structured.
I believe that the qualification will help us to increase the trust of landlords and continue to manage their portfolio in a professional and trustworthy manner, particularly at a time when the rental market is on the increase. In turn this will help us promote our company name as one of, if not, the best in the North East.
“Attending courses are a real eye opener as we are shown examples of experienced landlords and agents who do not know the bare basics of property management. The course also highlights the pitfalls and penalties that landlords and agents can fall into by failing to use the correct procedures. Attending training with The Guild helps to ensure we know the correct guidelines to use. It is also at the end of the phone or email to assist with any problems we encounter in the day to day management of our properties.” …/
Mick Straker joined the Military at 16 in 1981 and retired as a Company Sergeant Major in July 2005. After spending time working with the Home Office housing asylum seekers for 12 months he was offered the job of Tenancy Officer in the North East with David Joseph Estates. Over the past two and a half years the company’s portfolio has risen from 40 to over 450 properties.
The Guild of Letting and Management, established since 1996, aims to promote good practice in the lettings industry. Its BTEC diploma qualifications are the only externally assessed specialist qualifications of their kind and are recognised in over 110 countries.
As such, the diploma is a truly professional qualification tailored to the specific requirements of the industry and the professionals who work within it.
The content has been structured to the highest standard to help enhance and broaden students’ existing knowledge of the lettings industry, drawing on, wherever possible, students’ own experiences and practice.
In a recent assessment by Edexcel, the BTEC qualifications offered by The Guild of Lettings and Management were awarded a prestigious A Grade highlighting the successful implementation of the qualifications. Edexcel praised the BTEC’s strong delivery and the standard of the course’s resources, and commented on the support the students receive throughout their assessment.
Susie Crolla, chief executive of The Guild of Letting and Management says: “In the vibrant lettings sector, there is an essential need to be seen as thoroughly professional at all times, to be aware of the market, and to constantly strive to meet recognised codes of practice.
The BTEC qualification has been developed by The Guild of Letting and Management to address every aspect of agency work.”