Pressure on inventory clerks:
The Association of Independent Inventory Clerks (AIIC) reminds letting agents, landlords and tenants that one of the reasons they engage its members is because they are independent.
“As an association we like to know what drives our members“ says Danny Zane, chairman of the AIIC and managing director of My Property Inventories
“Time and again our members tell us that they are proud of having no direct links to the landlord, agent or tenant because this allows them to carry out their job in the manner that is professional, impartial and fair” Zane adds.
The AIIC members are experts in their field and know their market well. They understand that the majority of landlords are not professional landlords and use their property portfolio as their pension pot, that tenants’ financial situation or personal circumstances may change and equally that agents have to make a living.
“On occasions, our members are put under pressure by one of the parties to make changes to their report and receive verbal abuse or threats of no payment if the changes the party requests are not made. Most of our members are self-employed and are well aware that their own name is at stake if they are found to be at fault” Zane continues.
“As the chair of the AIIC, I would like to remind landlords, tenants and agents that they normally have 7 days to bring any omission or inaccuracy to the attention of the clerk. If there is a disagreement as to why the clerk has reported damage, fair tear and wear etc, they should get in touch with the clerk in writing and ask for clarifications. Our members are independent and unbiased but are always willing to listen” Zane adds.
It is important for the parties involved to be present at check-ins and check-outs wherever possible, let the independent clerk do their job and then ask the clerk all the questions the parties feel they need to understand the what, why, who and when.
“Our members are happy to go the extra mile and spend time talking to the parties if it can help reduce and even remove the chance of a dispute” Zane adds.
“The AIIC understands that sometimes people view things differently and has put in place a formal complaint and redress scheme in the event the dialogue between a member clerk and one of the parties breaks down. In general, the parties involved acknowledge that the unbiased and independent inventory report produced by our members has helped them start and end the tenancy on the right foot” Zane concludes.
The Association of Independent Inventory Clerks (AIIC) was established in 1996 to bring together those inventory clerks who see their independence as one of the many benefits they bring to the parties involved.
AIIC members view being fair in the inventory process and being experts in their field as a badge of honour and have therefore agreed to conduct their business in a professional manner in accordance with the AIIC’s Guidelines to Professional Practice and Code of Practice.
The AIIC’s aim is to ensure that every landlord, tenant and agent in the UK is aware of the benefits of employing an independent inventory clerk in the inventory process.
All AIIC members have both Professional Indemnity Insurance and Public Liability insurance.