For the second year running Hamilton Fraser Total Landlord Insurance has won ‘Best Landlord Insurance Provider’ at the Insurance Choice Awards following a voting period which saw more than 24,000 UK consumers share their insurance experiences*.
Now in their third year, the Insurance Choice Awards are the largest consumer voted awards for the insurance industry. In such a vast market, having categories which cover the whole spectrum, such as pet, home, car, cycle and travel, aims to make it easier for consumers to find the best insurance products specific to their needs from the most trusted providers.
Winners of the 18 product-specific awards were announced at The Insurance Choice Awards held on Thursday 4th October at Café de Paris, London, hosted by comedian Paul Tonkinson. Hamilton Fraser won their category against finalists Simply Business.
Some of the reviews left by Hamilton Fraser customers, which contributed to their success, said:
“Efficient, good value, and with excellent, informative newsletters about helping landlords keep up to date with legislation, etc.”
“Total landlord gave me excellent service with very competitive pricing. I have already recommended them to other landlords that I know.”
“Excellent customer service. Always willing to go the extra mile and accommodate all my requirements.”
Eddie Hooker, CEO of Hamilton Fraser Total Landlord Insurance said:
“We’re constantly striving to make improvements to both our products and services, but good customer service has always been number one priority. We can’t always be the cheapest or offer the most, but we can always offer exceptional customer service and sound knowledge not only of the insurance industry but also buy-to-let.
“It has been fantastic to read all the reviews which predominantly reinforce this, and we are extremely grateful to all of our landlords that took the time to vote. The feedback not only helped us win, but also helps us continually evaluate and improve.”
Mike Fotis, Founder of Smart Money People, commented “Smart Money People was founded on the belief that people power can help to make financial services work better for everybody. The fact that these awards are customer-driven should make winners especially proud to take home an Insurance Choice Award in 2018.”
*Voting period was 2nd July – 23rd September 2018
About Hamilton Fraser
Based in Borehamwood, Hamilton Fraser, (parent company to Total Landlord Insurance, mydeposits, Property Redress Scheme, CMP and Landlord Action) provides specialist insurance and ancillary services for the private rented sector.
About Smart Money People
The Insurance Choice Awards are run by Smart Money People
Launched in October 2014, Smart Money People is the UK’s leading review and insight platform focused on financial services
Smart Money People delivers customer insight and research to financial organisations including banks, building societies, insurers and trade associations
As part of the voting process, consumers tell us about a range of factors, including the customer experience, whether they’ve felt fairly treated, what they like or even what improvements they’d like to see