Please Note: This Article is 4 years old. This increases the likelihood that some or all of it's content is now outdated.

Letdesk – is a new online resource to help UK landlords and tenants get access to repair specialists at the touch of a button.

It’s a free new online property management tool has been launched today (Monday, 7 September) aimed at transforming the way landlords and tenants resolve day-to-day problems with their rental properties.

Available at www.letdesk.com, Letdesk removes the need for landlords to pay expensive property management fees to lettings agencies by allowing tenants to request repairs at any time through an online account. Letdesk will source quotes from local tradesmen for fixing the problem and landlords are able to review and approve the work to be carried out at the touch of a button. Once the job is approved, Letdesk triggers a notification to the tradesman, enabling them to complete the job quickly and efficiently. 

From today, UK landlords can create a free Letdesk account and invite their tenants to join, enabling them to raise issues through the online tool as and when they happen.

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“With more than 92% of tenants looking for their next properties online, it seemed obvious to find ways to better manage property repairs online too”, said Alex Dixon, Founder of Letdesk. “Letdesk sets out to transform the way landlords and tenants deal with day-to-day problems that can, and do, hit their rental properties and, because everything is managed online, we don’t have to charge landlords any expensive monthly property management fees.

“You never know when a repair might be needed – that’s why our system lets landlords know when there’s a problem via text message or email, and provides them with a no obligation quote from a local tradesman to fix the job. Once a quote has been approved, Letdesk will arrange the tradesman appointment directly with the tenants. It’s such a simple service and everything is tracked online so there’s a full audit trail if it’s needed.”

Letdesk is available for landlords to sign up to now – at www.letdesk.com – and is being offered totally free, with no hidden or ongoing costs.

According to research commissioned by Letdesk and self-service lettings agency Upad* , more than four in five landlords (82%) – whether self-managing or working through lettings agencies – do not have access to a network of tradesmen, even for simple property repairs.

Some tenants (30%) have even held back rent payments due to their landlords’ failure to repair a problem in their rental properties.

 “Our research shows that three in every ten tenants have held back their rent, or considered doing so, because repairs weren’t carried out, and that is a fairly stark statistic”, added Alex. “Letdesk gives tenants assurances that someone is looking into their problem and helping them to find ways to resolve it.

“For landlords, Letdesk offers peace of mind without the fixed fees that can come with traditional management services provided by high street lettings agencies. They will only pay for the repairs that are needed and they’ve approved. It gives landlords total control over the costs and removes the hassle and expense of finding someone at the eleventh hour to fix a problem or emergency. It’s a win, win,” he continued.

With additional legislation for landlords due to come into force in early October, potential base rate increases in the pipeline and recent changes to tax relief on private rental properties announced by the Chancellor, Letdesk also offers landlords a way to reduce potential cost burdens associated with expensive property management services.

All online interactions between the tenant, landlord and tradesman are recorded in the Letdesk system, which integrates with text messaging or email services to suit their individual preferences. Letdesk also allows for payments to be made and key documents to be stored online, as well as prompting landlords with useful safety inspection reminders, such as gas safety checks.

* Upad Landlord Survey March 2015

About Letdesk

Letdesk is based in Walsall and supported by leading UK home assistance company HomeServe. Letdesk is a tool for UK landlords to better self-manage their own properties, allowing tenants to request, and landlords to review and approve, rental repairs. The Letdesk portal records all online interactions between tenants, landlords and tradesmen; allows for payments to be made and key documents to be stored online, as well as prompting landlords with useful safety inspection reminders. For more information visit www.letdesk.com.

Please Note: This Article is 4 years old. This increases the likelihood that some or all of it's content is now outdated.

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