Please Note: This Article is 5 years old. This increases the likelihood that some or all of it's content is now outdated.

According to a new report, landlords and agents are increasingly faced with dirty properties at the check-out stage and this has led to cleaning now accounting for 53% of deposit disputes.

The research*, conducted by Imfuna Let, the UK’s leading inventory software solution, reveals that over the last three years, cleaning disputes have leapt by 13% from 40% in 2011, whilst damage has dropped by from 60% to 46% in the same period. (*Source: DPS and TDS statistics 2011 and 2014).

Jax Kneppers, Founder and CEO of Imfuna Let comments: “Many tenants fail to leave their property in the same condition at check-out and are often very surprised when they are told that professional cleaning is required.  Deductions made by landlords in relation to cleaning charges are regularly disputed by tenants. Many tenants claim that the cleanliness of the property at the start of the tenancy was not clear, or that the tenancy agreement did not make clear what was expected of them.

“If agents and landlords wish to make deductions for cleaning costs, they need to be careful to record the cleanliness of the property in sufficient detail, at the start and end of the tenancy. They will also need to ensure any charges they claim are a fair reflection of the property’s condition at the start of the tenancy.

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“We know that landlords and agents using Imfuna Let have seen a 60% drop in cleaning disputes.  We work with many letting agents and the majority have seen a vast improvement in the condition of their properties handed back at the end of the tenancy.  This has in driven down the post-tenancy cleaning bills and reduced the number of disputes over cleaning.”

Simon Smith, Managing Director of KS Property Rentals comments: “Since we started using Imfuna Let, we have seen a sharp decrease in the number of cleaning disputes we experience.  I believe this is down to the very detailed inventory we carry out using the Imfuna Let software.  We are able to record the cleanliness of the property with commentary and photographs and the digital inventory is shared with tenants at the start of the tenancy.

“Cleanliness and rubbish removal are responsible for at least 90% of our deposit claims, less and less of those claims are reaching ADR due to the fact that once a tenant moves out, we email them a copy of their check-in and check-out reports, showing the clear evidence gathered with the Imfuna App, which speaks for itself.

“As a result of seeing a thorough analysis of the property’s condition, more and more tenants are aware of the state of their fridges, ovens and the property in general, during the tenancy.  Tenants are aware of cleaning issues and generally make more of an effort to keep the property clean during their tenancy.”

Imfuna Let produces a bullet-proof inventory that records property check-in condition status, and can also be used for mid-term property inspections. Imfuna Let is the complete digital property inspection system automating the reporting process, reducing the overall process from property data capture to report generation by up to 75%.

Imfuna Let can be used on current Apple or Android devices. Embrace the ‘Power of Digital’ in 2015 : Free Trail at www.imfuna.co.uk

Please Note: This Article is 5 years old. This increases the likelihood that some or all of it's content is now outdated.

2 COMMENTS

  1. simple plug for software, im still using traditional dictation machine with digital photos, one recent experience was doing a checkout: on doing the check in couple years ago I noted certain cleaning issues eventhough landlord stated profesionally cleaned. On the checkout scenario it was clear the landlord purely just hated the outgoing tenant and even though property was cleaner than when she moved in, there was a clause in agreement stating a reputable cleaning company must used who will provide receipt, by not having these i could not confirm as professional clean. Landlord wanted me to pull out white goods, go on top kitchen units etc etc all of which she knew was not done at check in, it was clear the cleaning issues here were not down to the inventory reports but the landlords own personal vendetta, if find it a cheap plug to state by going digital it makes such a difference! I have tried about 6 different types of software and still not at all tempted to move away from my present dystem which I can assure you will beat your reports for detail hands down!

  2. Jax Kneppers, Founder and CEO of Imfuna Let comments: “Many tenants fail to leave their property in the same condition at check-out and are often very surprised when they are told that professional cleaning is required.

    This statement is wrong and unfortunately too many websites endorse it throughout the web. \”Professional cleaning\” is not required nor it will be required BY LAW. What is required is a \”professional standard of hygiene\” which is a completely different thing.

    Essentially, tenants just have to clean the property good and thoroughly, there is no mandatory condition for hiring cleaning companies.

    It\’s true a lot of tenants don\’t do it, or don\’t do it good enough, but there are some who really put in the work, only to be disputed afterwords for not hiring a company.
    Landlords too are incredibly picky and prickly about it. A dusty picture frame is a really pathetic reason to dispute the deposit.

    Me and the cleaning company I\’m working with – Move out Mates, just published a detailed 100 step checklist for end of tenancy cleaning. All tenants who go by it step by step, should receive their full deposit where move out cleaning is regarded, without the need to hire our or any other company\’s services.

    Check it out yourself:
    http://www.moveoutmates.co.uk/end-of-tenancy-cleaning-checklist/

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