Please Note: This Article is 4 years old. This increases the likelihood that some or all of it's content is now outdated.

After nine successful years as the Property Ombudsman, Christopher Hamer’s term of office is coming to an end. On 30th November 2015 he will be officially standing down.

The independent TPO Council together with the TPO Board Chairman, Bill McClintock, have began the search to fill the position. Christopher will however remain as Ombudsman for the next few months where he will continue to generally represent the scheme. He will be handing over to his successor on 30th November.

Christopher Hamer said: “I have been in the post for many years, have enjoyed it immensely and found working with all the various stakeholder organisations and individuals most rewarding. I don’t have any particular plans at this stage post 30th November but I do hope that in some way I will be able to contribute to developments in the property sector. I hope the next Property Ombudsman finds it as enjoyable and rewarding as I did and I would like to wish them the best of luck.”

Bill McClintock said: “Christopher has been a highly effective Ombudman during a time when the scheme has expanded enormously. Both those working with him and in the industry will miss him greatly.”

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What is The Property Ombudsman?

The Property Ombudsman (TPO) scheme offers an independent and impartial dispute resolution service to consumers who have been unable to resolve their disputes with a registered agent. The scheme was established in 1990. The Ombudsman can provide redress to place the consumer back in the position they were before the complaint arose, achieving a full and final settlement of the dispute and all claims made by either party. Where appropriate, the Ombudsman can make compensatory awards in individual cases up to a maximum of £25,000 for actual and quantifiable loss and/or for aggravation, distress and/or inconvenience caused by the actions of a registered agent.

TPO is free to all consumers.  Agents pay a single annual subscription covering them for sales, lettings, commercial, international and auction activities. TPO does not charge case fees.

At 1 January 2015 over 13,802 sales offices and 12,915 letting offices were registered with TPO.  We estimate that these figures represent 95% of sales agents and 85% of lettings agents operating within the UK.

Independence

Whilst TPO charges registered agents an annual subscription, the Ombudsman is accountable to the TPO Council which is chaired by a member of the House of Lords and with the majority of its members being independent from the industry. The Council appoints the Ombudsman and sets his Terms of Reference.

The Ombudsman is not a regulator and does not have the authority to take regulatory or legal action against a registered agent. However, registered agents can be referred to the TPO Disciplinary and Standards Committee, appointed by the Council, which has the power to expel agents from the scheme and/or report them to the appropriate authorities, with the power to ban agents from carrying out estate agency business.

Further information

The Ombudsman’s Terms of Reference, Codes of Practice, Consumer Guides and other documents about the operation of the scheme are available on our website (www.tpos.co.uk), together with previous annual and interim reports, case summaries, further explanation of governance arrangements and a full list of registered agents.

Please Note: This Article is 4 years old. This increases the likelihood that some or all of it's content is now outdated.

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