With the prediction of the continuation of high demand for rented homes and as many as 3.6 million tenants by 2021, National Approved Letting Scheme (NALS) has fully welcomed the findings of think-tank, Centre for Cities which recently launched its comprehensive report on “The Future of the Private Rented Sector” which highlighted the NALS accreditation scheme to regulate agents.
2 July 2008
The Lord Richard Best’s chapter entitled: “Time to Regulate”, the Vice-Chairman of The Ombudsman for Estate Agents (OEA) highlighted the work of NALS, the approved and Government recognised accreditation scheme, originally set up by RICS, NAEA and ARLA together with the Empty Homes Agency.
Referring to NALS, Lord Best said “the National Approved Letting Scheme which accredits lettings and management agents and gives reassurance to landlords and tenants that they are in safe hands. Such accreditation provides the basis for a complaints and redress scheme by establishing the criteria against which standards of service can be judges.”
Caroline Pickering, Chair of The National Approved Letting Scheme (NALS) said: “With the number of accredited firms growing and with some 1600 lettings agents in the UK currently signed up voluntarily to the NALS scheme we are delighted to receive this recognition by Lord Best. NALS accreditation is imperative to the many hundreds of firms who use the NALS kite mark to demonstrate to consumers they meet an industry standard for customer service.”
Adding further value and weight to the accreditation, in January this year, consumers using NALS agents benefited from a partnership between the OEA and NALS allowing them easier access to independent redress to settle any disputes and seek early resolution to issues.
NALS is backed by the Government and the professional bodies in the lettings sector. NALS offers a reliable benchmark for landlords and tenants to compare the standards of service they receive from residential letting agents. All accredited firms commit to providing clearly defined levels of customer service, have client money protection cover, maintain professional indemnity insurance and operate a customer complaints procedure. For more information visit www.nalscheme.co.uk