A third of tenants have never met their landlords, according to a new survey.
More than half of tenants (54%) deal with a letting agent, although 24% have had some dealings with their landlord.
The rest deal directly with their landlord and no letting agent is involved in their tenancy.
The research suggests tenants prefer a hands-on landlord so they can resolve issues with the property quicker, rather than waiting for a letting agent to contact the owner and then get back to them.
The survey was carried out by lender and broker Ocean Finance.
Spokesman Ian Williams said: “It’s surprising that such a significant proportion of tenants who privately rent have never met their landlord.
“Being able to get in touch with the person who owns their property may provide additional peace of mind to renters that they know where to turn for a speedy response should there be a problem with their home.”
The survey also revealed around 30% of younger tenants in London were likely to meet their landlord, compared to 85% of tenants aged over 55 nationwide.
Many younger tenants in the North-East also voiced similar concerns.
However, the survey failed to ask landlords why they prefer interacting with tenants through a letting agent.
Many landlords prefer a letting agent ‘buffer’ to answer out-of-hours calls, to chase rents and carry out inspections.
Also, many landlords do not live within reasonable travelling distance of their rental properties.
From a tax perspective, HM Revenue & Customs (HMRC) also frowns on landlords claiming costs to manage their properties when they also employ a letting agent. The tax man considers landlords claiming expenses for jobs carried out by the letting agent are a double relief and generally bars the claim.