Please Note: This Article is 5 years old. This increases the likelihood that some or all of it's content is now outdated.

Professional Landlords who have complaints about their letting agents can now use the services of the agent redress scheme provided by Ombudsman Services Property and the more general property complaints service, The Property Ombudsman.

Ombudsman Services Property has agreed to allow all landlords to access their scheme following pressure from the Residential Landlords Association (RLA). This means that all landlords can now complain about member agents, and access will no longer be limited to only the smaller ‘consumer’ or ‘accidental’ landlords.

The RLA worked initially to influence the new ombudsman service ‘Property Redress Scheme’ (PRS) to come up with a scheme that would allow access to landlords on a much wider basis, to which they agreed.

Now that Ombudsman Services Property, along with the Property Ombudsman have agreed to extend access to their scheme for all landlords, the RLA has ensured that all the schemes are now on the same footing and allow full access to landlords to request redress.

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Effectively, this means that in terms of raising complaints against agents the vast majority of landlords are now able to rely on a redress scheme, where their agent is a member of scheme.
Membership of an Agents Redress Scheme became compulsory for agents and managing agents from 01st October 2014.

You can find out more about the three ombudsman schemes in the RLA guide to Agents Redress Schemes here

Please Note: This Article is 5 years old. This increases the likelihood that some or all of it's content is now outdated.

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