Research just out highlights the most common reasons why landlords and tenants get acrimonious when a tenancy ends.

New research by alternative deposits provider Ome has highlighted the main reasons why landlords and tenants get into disputes and the regions where they are occurring most often.

The most common reason why tenants get into arguments with their landlords is when, after a tenancy has ended, the landlord deducts money from their deposit without giving a reason.

This, Ome says, is because too many landlords communicate poorly with their tenants when a rental ends about why their deposit has been returned incomplete.

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Disputes over these deductions have risen by 12% year-on-year followed in by arguments about missing items (+10%), damage to a property (+6%), and the need to redecorate (+4%).

But some problems are fading away, the research suggests. Disputes over rent arrears are down by 6% while disputes over cleaning a property prior to moving out crept up by just 0.8%.

Also, the levels of rancour between landlords and tenants vary significantly from region to region.

Capital arguments

For example, London is home to the highest proportion of rental disagreements accounting for 37% of all cases in the last year with the South West in second place at 16% and the North West at 11%.

“Deposit disputes have always been a bone of contention within the rental industry and despite the sector’s diverse makeup, they tend to focus on the same issues concerning outstanding payments, damage, cleanliness, and missing inventory wherever you are,” says Co-founder of Ome, Matthew Hooker. “The introduction of formal dispute resolution has, at least, eased the burden from the courts and a standardised approach has raised standards in the sector. Despite this, rental deposits remain a friction point for many tenants and landlords.”


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