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New Year, New Challenges for Buy-to-Let


There is no doubt, private landlords operating in the residential letting sector have taken a real beating over the last 18 months or so.

Negative media coverage and what appears to be a regulatory tirade and tax grab by the government has the average landlord (and 90% of those in the UK own under 3 rental properties) feeling like 21st Century pariahs.

Landlords have never been much revered by society, and have perhaps seen are on a par with, or even below, used car sales persons, journalists and politicians?

But the resurgence of renting in the UK following the abolition of protected rents, in the 1990s and 2000s, changed the landlord demographic completely.

Out went the rich landed-gentry absentee landlord and in came the middle class investor; the buy-to-let saver, the movers and shakers, the strivers and the pensioner saving for his or her retirement. This was to be achieved by owning one, two or several rentals, when the alternatives; banks and building societies, which were paying paltry interest, stocks and shares were volatile and risky, and pension schemes saw one crisis after another.

The result was a boom in rental property ownership at a time when demand for renting sored. On the one had quantitative easing and low interest rates put property asset prices beyond the reach of many young people, and job mobility meant that they preferred to rent anyway. At the same time, local authorities stopped building council housing, even as many were being sold off, transferring the responsibility of housing thousands of erstwhile social tenants and families to the private sector.

Housing charities often highlight the amount of money government spends on housing social tenants in the private sector, but they fail to point out that this is money that would otherwise have been spent by councils, and perhaps to an even greater degree.

There have been several consequences to this sequence:

• The buy-to-let boom had been such that the government and the Bank of England became concerned about the amount of money out on buy-to-let loans, and the effect of this should there be another 2008 style slow-down (crash). This led to a plethora of legislation to tackle rouge landlords, legislation that affects all landlords, a crackdown on buy-to-let mortgage availability and a more punitive tax regime for landlords.

• The government came under increasing pressure to do something about the “housing crisis”; the way a minority of rouge landlords were treating mainly social tenants, and the inability of the young to get onto the housing ladder.

• The government, financial institutions and large property developers became aware of the huge potential of the growth of residential renting in the UK and started to invest in large developments of rental housing, all to be professionally managed US style, following substantial government incentives...


Could you be a more ethical landlord?

Unfortunately, Britain’s housing crisis has left many renters critical of private-sector buy-to-let landlords. Property investors are often blamed for fuelling the housing boom. Many tenants have been priced out of the housing market in their local area, unable to afford increasing rents let alone consider buying, whilst property owners continue in search for higher profits.

However, the reality is that nowadays, buy-to-let landlords make up a fundamental part of Britain’s property market. We need landlords to invest in housing precisely because of the fact that people can no longer afford to buy their own homes. The number of private-sector landlords has been on the rise for the past decade and it is estimated that by 2021, the UK will need at least one million new rental properties in order to fuel demand.

In this context of the worsening housing crisis, the balance between profitability and being an ethical landlord is often called into question. Whilst almost all of the UK’s two million private landlords are fine and upstanding individuals who are simply looking to add to their income or supplement their retirement, there is often more that many landlords could do in order to help their tenants. Being an ethical landlord also comes with its benefits, such as:

• Happier tenants – and happiness is contagious

• Tenants stay longer – less hassle of finding new tenants

• Cost reduction – finding and placing new tenants costs money (checks, advertising, letting agency fees etc.), and property vacancy costs money

So here are some areas to reflect on in light of ethical rental practice…

Be professional

Have you considered joining a trade body like the National Landlord’s Association (NLA)? The support that they offer to private sector landlords through comprehensive codes of practice, ethics and legislation is extremely beneficial in ensuring that you are up-to-date with any changes...


Landlord and Tenant Issues: Disrepair

We are often approached by tenants of privately-let city centre apartments about what they can do where there is disrepair in their flat. I will look at some frequently asked questions.

What is my landlord’s responsibility?

Your tenancy agreement will set out who is responsible for what. In general, though, the landlord will typically be responsible for the structure and exterior of the flat; basins, sinks, baths, toilets and their pipework; and water and gas pipes, electrical wiring, water tanks, boilers, radiators and other heating systems.

What is my responsibility as tenant?

Again, the tenancy agreement will likely explain exactly what you are responsible for. As a general rule, you will usually be responsible for using the flat in a “tenant-like” way (including minor repairs like changing light bulbs, making sure you don’t cause any damage to the flat, using any fixtures and fittings properly), reporting any required repairs promptly to...


Inventory Services Gas Services Legal Services

4 Ways LED Downlights Can Improve Your Rented Out Property

The following guide has been written by Chris Horridge of downlightsdirect.co.uk. Special offer for landlords: save 5% on all products including LED downlights and led lamps by signing up to their newsletter. Google search ‘Downlights Direct LED Downlights’ for more information.

Light Emitting Diode (LED) downlights are the newest form of energy efficient lighting, replacing the popular but inefficient Halogen GU10 downlight and spotlights, which as of September 2016 are being banned from production and importation for sale within the EU.

If you have downlights installed in your property or you are looking at ways you can improve your property’s lighting, this guide will explore the four biggest benefits of installing energy-efficient LED downlights in your rented out property.

1) LED Downlights Can Help You Attract More Potential Tenants

Having an attractive property not only encourages more potential tenants enquiring about your property...


New Landlords: A Comprehensive Checklist for Common Pests

New landlords have a plethora of issues to deal with when moving into, or buying a new home. Costs of moving, tenancy agreements, renovation and other miscellaneous concerns can make for a tiresome and stressful routine.

However, one thing most new landlords sometimes neglect to look into are pests. Whilst it may appear as if you don’t have any pests rummaging around your land, many could be hiding in plain sight. It’s better to ensure that your house is pest-free rather than to find out you’ve got a flea infestation or a giant rat’s nest on your hands in the future.

It is imperative for both landlords and tenants to be aware of the damage these pests can cause. This comprehensive guide should quell and frets or concerns you may have.

What are the main and most common pests that landlords should be aware of?

The most common pests found within Britain include mice, rats, bed bugs, fleas, ants and wasps. Foxes and pigeons are also a common disturbance though these don’t necessarily impact you in the way that the aforementioned pests can.

The most common pests are the ones that don’t make themselves immediately apparent. These are...


Playing Safe With Electrical Installations

How safe electrical installations can benefit landlords as well as tenants

Britain has a very good electrical safety record.  Each year, 30 people die as a result of faulty electrical installations.  4,000 people per year are injured, and the bulk of the problems stem from misused appliances or overloaded sockets.

Another reason for Britain’s good safety record is its electrical regulations, which protect us all.  The Landlord and Tenant Act 1985 and The Electrical Equipment (Safety) Regulations of 1994 are two examples.  Both were created to make sure that landlords and letting agents are fully responsible for the repair and maintenance of electrical installations.  This includes in situ electrical appliances like cookers, microwave ovens and refrigerators...


Understanding Lasting Powers of Attorney

Any adult in the UK is entitled to avail of a Lasting Power of Attorney (LPA), a document granting decision-making authority to one or more attorneys when the person lacks the mental capacity to decide for themselves at a later stage in life. LPAs are divided into two categories – health & welfare, and property & financial affairs – and they differ from other powers of attorney as they remain effective after the donor has lost his/her mental capacity.

A property & financial affairs LPA grants attorneys the autonomy to make decisions on a donor’s behalf regarding his/her property and finances, including the payment of bills, the management of bank or building society accounts and the possible sale of the donor’s property. This type of LPA can be used irrespective of...


LandlordZONE Suppliers Directory


Editorial, January 2017

Here we are approaching the end of January 2017 already, and the start of Brexit, the triggering of article 50 and the long road out of the EU; ploughing our own furrow for better or for worse.

For those of you who have been sweating over your annual self-assessment tax return, payment is due within the next few days – you have until next Tuesday, the 31st of January; I will be paying today – the pain!

After this year landlords will no longer be able to claim the 10% wear and tear allowance; from next year only like-for-like replacements will be allowed. Also from the 2017/2018 tax year starting in April the mortgage interest relief allowance will start to be withdrawn at 25% per year, over a four year period.

With government plans now in train to introduce quarterly reporting “Making Tax Digital”, in future there is likely to be radical change in the way landlords’ tax accounting is handled. Under this ambitious but controversial scheme it is said that your digital tax accounts will be accessible to you, and presumably HMRC, at any time from a computer, smartphone or tablet, similar to an online bank account.

However, a Treasury Committee investigation and report has concluded that the planned 2018 start to this project is too ambitious: “there needs to be a delay of the start until at least 2019/20, possibly later,” says the report. Find out more about MTD here

It’s been a long time coming but the government’s White Paper on Housing, which is tipped to contain major reforms affecting the lettings and construction sectors in particular, now looks likely to be published early in February.

Changes in the Private Rented Sector (PRS) have been coming think and fast and the pace of change shows no signs of abating.

Extending Mandatory Licensing of Houses in Multiple Occupation (HMOs) is one example, where a consultation which ended in December means that some sort of legislation is imminent. Current mandatory licensing requires that properties with three or more floors and five or more unrelated tenants be licensed.

HMO Licensing ensures a property meets certain fire safety standards, minimum amenity standards i.e. number of bathrooms, cooking facilities etc., and property management requirements.

Consultation discussions have revolved around a proposal that mandatory licensing should apply to all relevant HMOs regardless of the number of floors or the number of occupiers? Also, minimum room sizes are being considered and 6.5 sq m, already the minimum size for an adult required under the Housing Act, has been suggested.

Yet another game changer came with the Chancellor’s announcement during the Autumn Statement that he would move to ban letting agent fees for tenants. It came...


Christmas Prize Draw Winner 2016

The LandlordZONE® Christmas prize draw competition sponsored by the following suppliers to landlords has been concluded and a winner drawn at random.

Elfin Kitchens

Tax Insider

Emerging Property

National Landlord Investment Show

Landlord Manager for Sage

Property Investor & Homebuyer Show

Accommodation for Students

Decorus for Sage

Landlord David Steel is this year’s winner of a £250 Amazon voucher.

Midland’s based David has been a residential private landlord in England for something like 20 years.


Like many landlords of his generation (he is retired now) he got into the landlording business by accident. David initially bought a second house when a relative needed some emergency accommodation after a marriage break-up. However, the relative had a change of mind and David started out on his road to letting to private tenants.

Later he move south with work and purchased another house in the Home Counties, which eventually became another letting when he moved back home.



Elfin Kitchens

Book Review – Defending Possession Proceedings (Edition 8) 2016 by Jan Luba QC et al, and published by the Legal Action Group

Gaining possession when a residential tenancy goes wrong is something landlords generally don’t get involved with, because most tenancies start and end in a fairly straightforward way. Yes, there may be the odd dispute over damage and the deposit, or some rent arrears, but in most cases letting residential property does not involve a private landlord or his agent is court action.

However, there are a small number in proportion to the whole (around 20,000 UK possession every year in the UK), that prove the exception to the rule. In fact, surprisingly, given the media antipathy towards private landlords, by far the majority of these possession claims are in the social housing sector.

Defending Possession Proceedings

If you are going to get involved in possession proceedings, whether you are a professional or a layperson, knowing the rules, and these change on a regular basis, is vital. You get your claim wrong, even down to the smallest detail, and the chances are you’ll have your claim thrown out of court by the judge presiding. With court fees now starting at £350, and a long delay having to serve another notice on your tenant, you just don’t want that to happen.

It is perfectly feasible for the lay-person to handle a...


Nine reasons 2017 is the year to invest in UK Student Property

2016 was a strange sort of year, with some unexpected results from the world’s ballot boxes leading to uncertainty in the global markets.

Here in the UK, interest rates were cut to an all-time low and the pound plummeted against the dollar and the euro.

It was a good time to have a high yield fixed NET income – so here’s why Student Property should be part of your portfolio in 2017.

1) Purpose Built Student Accommodation (PBSA) – property’s high flying asset class

For the last five years, PBSA has been the star performer of UK property. Since 2011 it has consistently delivered UK property’s highest yields and in 2015 it attracted a record £4.2bn of investment (Savills).

In the same year, the Wall Street Journal recognised it to be a World Class Asset.

But it’s also rather a well-kept secret. To many, it still comes as a surprise that a private individual can own a unit in a purpose built student block.

The truth is that the traditional Halls of Residence are a burden to the universities, which welcome the private sector’s involvement. Better accommodation attracts better students and maximises fee income for higher education providers.

At the same time, it provides developers and investors with an asset for which there is long term demand.

2) Record UK student numbers

According to the UCAS End of Cycle Report (December 2016), a record...


Landlord Law Conference

Keep up to date with Legal Changes at the Landlord Law Conference 2017

If you are a landlord or agent, you are probably still reeling after all the legal changes over the past two years - section 21, tenancy deposits and the right to rent rules to name but a few.

However the changes look set to continue in 2017.  How can you keep up?

One way is to attend the Landlord Law Conference - sponsored by TDS, this is the ONLY major conference dedicated to updating you on legal changes.

We have ten talks, all from specialist speakers - solicitors, barristers and experienced trainers on topics such as tenancy agreements, right to rent, letting agent regulation, possession proceedings and HMOs.

Our speakers include David Smith, Policy Director of the Residential Landlords Association and David Cox, managing director of ARLA.

We also have a select exhibitors’ area featuring industry stalwarts such as ARLA, Envirovent, Alan Boswell Insurance, the Property Redress Scheme - and LandlordZONE.

The Conference is also a great day out, and our delegates always enjoy themselves, picking speakers and exhibitors’ brains, meeting new contacts, and networking.

This year the Conference will take place at the wonderful Sprowston Manor Hotel and Country Club, just outside Norwich.  It’s probably our best venue yet.  If you live at a distance - why not stay over for a few days (special rates are available) and enjoy the weekend exploring Norfolk?  (Watch the videos on our Conference...


Landlords - take control of your future

Have you ever dreamt about owning your own business? Doing something that you’re passionate about? HomeXperts are giving Landlords the chance to become the proud owner of their own Estate and Lettings franchise, allowing them to minimise costs and maximise profits.

Franchising may not have been something that you had considered before, but when I tell you that 97% of franchisee-owned units reported profitability in the latest British Franchise Association Industry Research, maybe it is something you’d like to consider now. Franchising means that you can go it alone, without being alone. It means that you can take advantage of a successful business model, with an established brand and a crucial support system. Franchising allows you to invest in your future, so why not invest in something you already have an interest in? HomeXperts provides a property franchise like no other, with unrivalled support and a successful network of Personal Agents.

Your experience as a Landlord will tell you that a change is needed within the Estate and Lettings industry. For too long you may have received a substandard customer service from your agent. Wouldn’t it be reassuring to find an Estate Agent you could trust to manage your property expertly? That’s your gap in the market. You will join the new generation of HomeXperts Estate and Lettings Agents delivering an impressive level of customer care whilst working from home.

HomeXperts franchisees have achieved great success...


Landlord & Letting Show

Keep up-to-date on all things PRS in 2017

With shows at venues throughout the UK during the course of this year, PropertyNet.Media are focused on helping you stay one step ahead in the private rented sector.

The Landlord & Letting Show is the place to be for property professionals who want to be kept informed of all the latest developments, get industry insights and top tips and save money.

Each show offers a wide range of seminars, workshops and panel discussions, as well as one to one advice sessions, so you will certainly find the answers to any industry-related questions you may have!

What's more, the Landlord & Letting Show is a great place to pick up some fantastic product and service deals in the exhibition.

It's also the perfect opportunity to chat to and network with fellow property professionals and pick up CPD points for attendance...


Landlord Investment Show

London's Leading Property Event for Landlords, Investors & Property Professionals

Over 40 exhibitions to date will be on hand to help you grow and retain your portfolio.

Since 2013, the Landlord Investment Show has successfully connected 1000s of landlords and investors and is the leading buy-to-let event in the UK.

Join us at our first show of the year, at Emirates Stadium (Arsenal Football Club), North London.

With over 40 exhibitors and 10+ seminars hosted by speakers with local and national property expertise, this unmissable event will provide landlords and property professionals with the chance to:

Build your knowledge through seminars from property experts and market leading suppliers
Source leading property solutions covering tax, legal, insurance, mortgages, referencing, deposit schemes and investment
Network with landlords and investors throughout the UK to share best practice and keep up to date.
Expand your business networks via the Morning Networking Event and on the show floor

Source property and investment solutions from leading suppliers

We've lined up over 40 leading suppliers so you can source products and services and get advice on the leading solutions in the market.

Register today for free at landlordinvestmentshow.co.uk

Attend for Free

Show features:



Latest News

  • 25 Jan 17 - Benefit payments direct to landlords in Scotland -

    Universal Credit: Universal Credit (UC), introduced by the UK Government in 2013, is to replace six other benefits and tax credits such as Jobseeker’s Allowance, Housing Benefit, Working Tax Credit...

  • 24 Jan 17 - New Rules hit BTL Lending -

    Buy to Let Lending: New research from The Mortgage Broker Ltd, a nationwide broker providing mortgages to buy-to-let landlords and investors, reveals that the average value buy-to-let loans and deposits...

  • 19 Jan 17 - Landlord fined £8,000 for mould ridden flat -

    A landlord in Woking has been fined after his tenants were left to live in a mould filled flat with a leaking toilet and a poorly maintained property. Alan Kevin Fowler, the landlord of 22 Bainton...

  • 18 Jan 17 - Agents’ Redress Scheme – register or face a fine -

    Agency Redress Scheme: Birmingham City Council has put out a reminder to all letting agents for the New Year for both Letting Agencies and Property Managers to register with a Redress Scheme, or face...

  • 13 Jan 17 - Fergus Wilson defends tenant selection policy -

    Letting Criteria: In an act of defiance, But-to-Let property tycoon 69 years old Fergus Wilson has issued an 11 point set of letting criteria for his mainly family rental homes in Kent. The criteria...

  • 12 Jan 17 - Endsleigh claim letting agents save landlords £2k pa -

    Agent Savings: Insurers Endsleigh surveyed* landlords who say that using a letting agent saves them £1910 a year more than if they marketed their own properties. As one of the country’s leading...

Forum - Latest Posts

Only 31 deported due to right to rent checks

Just 31 people have been deported as a result of the Government’s right to rent scheme as it approaches its first anniversary.

New Government figures show that despite 654 people being involved in investigations or named on documents relating to right to rent penalties, only 31 have been forced to leave the country– with 75 landlords hit with civil penalties.

The controversial checks were introduced on February 1st, 2016, following a pilot scheme in the West Midlands and require landlords in England to check prospective tenants have a right to rent in the UK before letting a home to them.

The Government said the scheme, brought in under the Immigration Act 2014, would help build a ‘fairer and more effective’ immigration system.

However, critics say it penalises vulnerable tenants who do not have the required documentation and is an unnecessary burden on the already overregulated PRS.

Landlords struggled to get to grips with the scheme, with 7,806 calls made to the Home Office’s helpline for landlords between July 1st 2015 and June 30th last year.

The figures were revealed in response to Parliamentary Questions submitted by Baroness Lister of Burtersett, following representations from the RLA.

Baroness Lister asked questions about the number of tenants and landlords investigated under right to rent, the number of illegal immigrants discovered and deported and the penalties incurred.

In her official response Baroness Williams said: “From 1 November 2015 to 31 October 2016, 75 initial civil penalties were issued to individual landlords of tenants who do not have the right to rent in the UK.

“As with right to work checks, the right to rent scheme is predicated on checks being carried out by third parties (in this case landlords and lettings agents).

“This means that the majority of illegal migrant prospective tenants will be denied access to the private rented sector as a result of these checks with no intervention by enforcement officers and no reference to the Home Office.

She added: “The Home Office does not hold information about the overall numbers of illegal migrants found in private rented accommodation.

“However our records show that between the start of the scheme and 30 September 2016, 654 individuals were either named on a Civil Penalty Referral Notice served on a landlord, or encountered on an enforcement visit during which such a Notice was served, or encountered as a result of information provided through the Landlords Checking Service, or encountered as a result of other intelligence provided about property let to illegal migrants.

“Of these individuals, 31 were removed from the UK over the same period. Other cases may be being progressed to removal, or have been made subject to reporting restrictions, or have sought to regularise their stay, or have left the UK voluntarily.

The response came after research from the RLA...


Avoiding the Growing Trend of Rent Arrears

James Davis – Portfolio Landlord & Property Expert

In this week’s article James Davis, CEO and founder of Upad, highlights the increasing importance of selecting tenants based on affordability given the growing cases of rent arrears.

Avoiding the Growing Trend of Rent Arrears

Landlords and tenants are in a financial tug of war. While property owners struggle with growing rent arrears, renters are taking on too much expenditure. The worst possible eventuality is when this dynamic breaks beyond repair, leaving both sides with legal fees to pay and new relationships to build.

In London, up to 60% of young professionals’ take home pay is being spent on rent. While this doesn’t necessarily represent the rest of the UK, it is a trend that we do not want to emulate.

If you think about the modern tenant lifestyle, there are many new and incremental outgoings that most tenants forget to account for. Whether it’s a Spotify subscription...


The Basics of Buying International Property

Buying overseas property can provide a wealth of benefits unattainable in the UK market. These benefits can be simple, such as acquiring an international property that fits your retirement plans. They can also be more complex.

Investment in up-and-coming international communities can yield high return rates. You may also be looking to purchase more affordable property than the UK offers or seek out lower mortgage fees.

Whatever the reason behind purchasing property abroad, the process is undeniably more complicated than buying domestically. Yet, that needn’t put you off. Buying property abroad can be simplified when the process is carefully considered.

Understanding Motive Is Key

Clear motivations must be considered first and foremost. Individual countries will have unique benefits and drawbacks of property acquisition, just as the UK does. You are unlikely to find a nation that ticks every box without a trade-off — if it’s too good to be true, it probably is.

However, identifying exactly what you want to get out of your overseas property...


Exit Strategy

An alternative investment, property is an alternative to cash and other liquid forms of investment. Arguably, commercial property is more of an alternative than residential because commercial is more tenant-oriented. Normally, selling a residential property with vacant possession fetches more than if let: whereas with commercial property it is normally the other way round.

Cash buyer or borrower, a time will come when you will want to take your profits. Either from selling or (re-)mortgaging the equity or disposing of your interest in a tax advantageous way. Even if that time were not in your own life-time, it will in any event arrive when the direction your investment is taking differs from where the market for the type of property is going.

Investors can buy and sell and tenants come and go to their heart’s content but activity counts for little without rental growth. Rental growth in the market for the type of property is fuelled by tenant demand. What tenants want, the suitability of the building, the location, its age and construction, are amongst the deciding factors. What looks good to an investor might not look so good to a tenant. Market heading in another direction is inevitable. The market is dynamic: day-after day, year after year, from subtle variations to discernible shifts to radical structural changes. It can be challenging to remain in sync, let alone keep up. As for anticipating, judicious choice of proposition to begin with is only the start. Unless you monitor your investment’s performance regularly and have some realistic measure for comparison, chances are that you could miss out.

Inflation is a popular measure: property has a reputation as a long-term hedge against inflation. Inflation and market rent are not linked. Expecting a rent on review to market rent to at least keep up with inflation could be wishful-thinking. It is not only rental income that in real terms can change with the passage of time, capital value can vary also, often substantially depending on purchase price and date of purchase. Assuming market value at date of purchase, whether that value is sustainable depends upon investment market sentiment unchanging (or evening out) between purchase and resale dates. Investor sentiment is also subject to demand, the appeal of the proposition to other investors.

For many private landlords, investment is a passive pursuit. To an experienced professional adviser, the ‘armchair’ investor has some amateurish characteristics: indecisive, dislike of costs, slow to respond but jumping to conclusions. Tenant identity highly prized, the better the covenant the less the hassle, is worth paying a premium price for. But even amongst full-time investors, the one thing that is likely to escape notice is quite possibly the most important. Usually, the tenant’s intention for occupation duration of the property is not communicated in advance. For a landlord, it can come as a shock to be told...


Landlord resolution solutions

The experts at Belvoir reveal 10 golden rules for landlords in 2017...

Have you made your resolutions for the year ahead? If not, here are 10 handy resolutions and their solutions to help keep your tenants happy and your investment healthy this year.

1. Financial thoughts

“Make 2017 the year you take a closer look at your incomings and outgoings,” says owner of Belvoir Birmingham Central Major Mahil. “Undertaking a financial review will help you understand how your asset is performing, plus it will allow you to identify where savings can be made.

“What is your yield? Have you discovered the best mortgage deal for your current circumstances? Is the rental return in line with market conditions? Are contractors and agents proving value for money?

“Always remember, however, cutting corners in order to cut costs rarely results in long-term gains. Plus, if the figures don’t add up, don’t be afraid to release your asset in order to reinvest.”

2. Time to talk

“How often do you talk to your tenant?” asks owner of Belvoir Nuneaton and Hinckley and co-owner of Belvoir Tamworth Clayton Foston. “Clear and concise communication is vital for a healthy landlord/tenant relationship. It allows you to deliver key messages about the property and your expectations, it helps avoid disputes arising from misunderstandings, plus it enables each party to understand the other’s responsibilities.

“In addition, regular communication will help a tenant feel that they are able to ask questions when needed and they will be more likely to report issues at the property as soon as...


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