Deplorable behaviour from the agent!!
The fridge situation??
Couldn't the Lady have waited until Monday? Then try the agent again?
That may have been the easier option because the woman could eventually be paying for this herself.
The agent needs some harsh words on this. Especially as they'd known about problems prior to this breaking and have done nothing. Maybe they hadn't informed the LL of the leaking problem with the fridge or maybe they had and the LL said to leave it. Either way they are wrong because the Tenant should've been kept in the loop.
LL going to be mega p***ed off when he receives the bill for the new one i'm guessing. I'll bet he doesn't pay!! I wouldn't.
One thought to add, I wonder if the LA 'knows' that they may be lumbered with financing this and is trying to cover it with the cost of writing up new agreements for the LL & T, which they'll charge them both for, thus reducing her actual outlay? Maybe wrong here but it certainly sounds as though she's pressuring the Tenant for a reason, could be the answer!
Shame Tenants can't sack LA's isn't it? haha
Ambition is Critical
I don't profess to be a knowledge in all areas, my advice is based on life experience.