My landlord included the PI in our tenancy. However within the PI it stated "a leaflet explaining how the deposit is protected by the housing act 2004 will be provided to the tenant by the person holding the deposit being AGENT X"
However, although the PI sheets are withn our tenancy, the agent never did give us that leaflet explaining how it is protected.
Does this mean the PI is complete or incomplete?
Can LL be penalised for this?
Our tenancy ended about 3 weeks ago and landlord is also trying to seek some money for cleaning! Even tho property was clean! Hence has got some of our deposit still in their hands
Key question. Is the prescribed infromation incompletely been given to us as a leaflet was never given!