Shelter provides a free, national telephone advice line staffed by trained housing advisers. Lines are open from 9am to 5pm, Monday to Friday.
Housing problems can affect anyone. But many people can find it hard to go for advice or just don't know what help is available. Through our helpline, we have helped thousands of people solve all kinds of housing related problems, from finding them a place to sleep to suggesting how to handle mortgage arrears.
If you have a housing problem, you can call free on 0808 800 4444 (now free to call from all six of the main UK mobile networks, Virgin, Orange, 3, T-mobile, Vodafone and O2, but charges may apply from any other network). Lines are open between 9am and 5pm, Monday to Friday.
Our advisers can:
give immediate, practical assistance
tell you your rights
offer advice and guidance
link you in with specialist or local services to help you longer term.
We will answer your call as quickly as we can and treat it confidentially.
When you call, it may help if you have information to hand such as:
your landlord's name and address and any letters you've received from your landlord, if you rent your home
your mortgage lender's details and any letters you've received from your lender, if you have a mortgage
details of any benefits you're claiming.