Hello, our freehold flat is in a large regency property shared with about 5 other flats.
The building has been badly neglected by the freeholder, and in particular, a portion of damp in our front room has been allowed to spread badly.
We have been asking the managing agent to fix it for the last two years, and despite having builders round to look at it, having letters to say that its covered by the insurance, the claim is being processed, etc.,its still not been fixed. The whole situation has been unbearably stressful.
A new managing agent started recently, and seems as if she genuinely wants to fix the problem and we finally have a start date for the work.
However its going to take a few weeks, will involve removing all the wallpaper, stripping off the old plaster, waiting for it to dry out before replastering and repapering. My husband works freelance, but when he works, he works nights, so if he takes on any work, he won't be able to sleep during the day as the builders will be in (loss of earnings?), and we'll also be living in our bedroom (its a one-bedroom flat) with all our records, books, etc. (huge inconvenience).
I've written to the managing agent asking for compensation for the inconvenience - my argument is that we've had a stressful two years of broken promises, i have eczema which has been aggravated by the damp and if the problem had been fixed promptly in the first place we wouldn't now be looking at weeks of living in a building site.
They've refused to countenance loss of earnings for hubby, nor to give any kind of goodwill gesture to compensate us for the inconvenience of living in a cloud of plaster dust for the duration of the work.
Although I'm glad that the problem is being fixed, i'm really not happy at the thought of living in my bedroom for weeks on end - and don't think i'm being unreasonable. They've offered us a tiny (£170) discount on our most recent service charge, but that doesn't go anywhere near compensating us for the hassle. I'd like an amount that would cover hotel fees for us and kennel fees for our dog. Does that seem unreasonable?
Does anyone have any advice for me?