New here - can anyone help?
New tenants as of 3/1. Only there for 3 months between selling their old home and waiting for the new one to be built. No deposit taken as still in dispute from old tenants and am already fed up with DPS.
Plus, silly me, they seemed really nice and were desperate for temporary accommodation. I've been in the property since they moved in and am frankly quite horrified as the walls are in a mess already where they moved stuff in. They've just dumped furniture and boxes everywhere and the only room to move is around where they need to use beds and sofas. I'm worried about ceilings collapsing as there's so much stuff piled upstairs - there's a huge crack on a downstairs ceiling that wasn't there before they moved in. It looks like one of those American hoarder programmes!
Anyway, new gas cert issued 5/11, but last week, their CO monitor went off. They texted me from the hospital late at night so I immediately rang the engineer who serviced the boiler. He was there by 9am but in the meantime, tenants have called out BG.
Engineer can find nothing wrong. Half hour later BG engineer turns up and also finds nothing wrong. CO monitor goes off so he checks the air and there's no CO. Tenant has arrived, BG bloke tells him there's nothing wrong but his monitor is faulty. Tenant accepts that and moves back in, but buys another monitor (offered mine which he took, but he still wanted a new one).
Few days later, exactly the same thing happens but this time tenant rings me from a hotel. BG arrive and find nothing wrong again. They check out the new monitor but there are no CO recordings. Tenant's wife tells gas man that it was just going off intermittently, but tenant says it was all the time. BG man leaves his own monitor and tells them to scrap their Argos jobbie. Hopefully, that chapter's closed.
Friday I get a text saying he can't open the front door and needs it opened ASAP. I call a locksmith who points out damage. I have no option but to have the door repaired £200 + VAT. While waiting for l/s to fetch parts I get text asking how long as it's awkward to use back door (which is on the side and actually more accessible than the front!). I mentioned damage to him and he got defensive about his moving men causing it, but offered no apology.
Last night I get a text saying one of the electric hob rings has broken. I text back saying that there probably won't be much chance of me getting an electrician in to look at it over the weekend and I definitely won't be able to get a new ring until he sees it and tells me what to get. Later I get a text asking me to get a camping stove. I text back asking about how many rings are still working and get told the other 3 are working but they're the smaller rings (so are obviously slower than the big broken one). I text him back explaining I don't have a stove and I'm at a loss as to what to advise on a Saturday night. He texts back saying they'll get a takeaway - again! But I need to sort something out for Sunday (already explained I wouldn't be able to get a sparky til Monday).
So having explained the situation, here are my questions: How soon do I have to get the ring fixed? I know the sparky will need to look at it first and then I'll have to order one in so even if I get him in on Monday early enough to order one and get a next-day delivery, it's not gonna come til Tuesday earliest and then I'm at the mercy of the sparky to when he can fit it.
Also, do I have to pay for his hotel room and his BG call out (as I'd already told him my engineer would be there at 9am, which was hours before the BG man arrived). He's taken it upon himself to take out a contract with BG which he says will be going with him when he moves to his new property - fair enough, that's his prerogative. But am I liable for the charges? I'm also worried about mould growing on the walls where their stuff has been piled. They seem to keep the house warm but don't open windows for ventilation. It's an old single-wall house and having lived there previously I know that if the house gets damp, mould will form where there's no air circulation.
To be honest, I'm starting to feel a bit threatened by my tenant now. It's 3am and my heart has been hammering since his snarky text about eating takeaway AGAIN. He doesn't seem to have any boundaries. He has my home and mobile numbers, which I don't mind, but last Tuesday, I was having a telephone session with my counsellor (I already have some mental health issues) and he rang my other number 12 times in an hour. I have no idea what he wanted as he must have given up when I wasn't answering. I told him from the start to call any time if there's an emergency, but he has no problem phoning and texting at hours I wouldn't dream of calling friends or family! For stuff I thought I'd already explained.
Please help as I have no idea how to handle this. Or him!