I was hoping that someone may be able to help with the below as not entirely sure what to do next.
Myself and my partner viewed a property mid May. We were shown around by the manager of a local estate agent who confirmed at the viewing that the property was fully furnished and we would get 'everything but the tv'. We fell in love with the property and although a little more expensive (£750p/m) than others we viewed the fact that we could move in straight away with all furniture provided was enough to convinve us to take it.
We paid the deposit, got all referencing done and were ready to move into the property on a 12 month contract.
On the move in day we went to the estate agent who got us to sign the paperwork and then were given the keys.
On arrival at the property we were slightly shocked that we had no beds and one chest of drawers across the two bedrooms, and other items we were used to receiving in previously furnished flats was not present (eg hoover). Obviously we were annoyed that we had been told that we would receive everything but the tv and received only the living room and kitchen fully furnished. On the first day the estate agent confirmed that the landlord had signed with them to rent the property fully furnished and as such would arrange for beds. on the first day we were provided with a double bed for the main room with the cheapest mattress possible and not as was viewed initially.
Since that time we have spent 6 months chasing the estate agent to sort the issue out or to reduce rent, finally getting to the property ombudsman. TPOS confirmed to us that they felt that our complaint was with the lanlord as out tennancy agreement was not with the estate agent. We got given a small amount of compensation from the estate agent for the time wasted in dealing with this case, but are yet to get a satisfactory conclusion.
we were sold the property as fully funished and have had to furnish the second bedroom ourselves. Now that we have spent 6 months furnishing the rooms we do not want the landlord to provide furniture and therefore were wondering if it is possible to get the rent reduced and backdated inline with other properties in the area which were sold semi furnished.
Does anyone ahve any suggestions?