I've had an ongoing problem since January when my tenant, an elderly lady in her 70's, moved out early and sent keys back to me by recorded delivery.
The only contact I had was her mobile and at first she didn't repond to my trying to contact her. Then she did respond to say she'd had a breakdown, couldn't cope with living alone and that I could keep the deposit in lieu of some of the rent.
Besides the problems of entering/cleaning/reletting etc - those I have coped with and I've accepted that I don't want to chase her for any extra money and will be happy just to keep the deposit - IF I can get my hands on it.
It has taken me all this time to get a forwarding address from her so entered the
DPS site tonight to attempt to make a claim.
I wasn't sure how to go about it, so at first tried going into the Single Claim Process but when I read you had to go to a solicitor for an affidavit, I cancelled and went back to the beginning to request a Repayment.
I clicked 'Tenant Not Present', then on next page where it says 'Amount to be Deducted', I entered the full amount, leaving Nil to be returned to Tenant.
On the next page it requests Bank Details, so not being sure what to do, I entered my own bank details - onto next page and they want the Tenants address, which thankfully, I could supply.
So they presumably write to the Tenant: However, if the lead tenant does not agree, the deposit status will change to Disputed Claim. You'll then both be given a further opportunity to agree on how the deposit amount should be repaid.
So, although she says I can keep the deposit, unless she actively replies to the DPS stating this, I guess it will to to 'Disputed' status?
Has anyone else had this scenario who could advise me please?