Hoping someone could help.
Had a tenant who decided to stop paying rent, so got HB to pay me directly. This only covered part of the rent, but understand will unlikely ever see the arrears again.
Ended up evicting the tenant, s21 and eventual bailiff visit. Tenant had gone (leaving a mess & no front door ). The bailiff visit was 29 February.
Back tracking slightly, throughout this period I had been liaising with Housing Options department. They wanted me to fill in a form, and answer questions to determine whether the tenant had made themselves intentionally homeless. Which I did. We said we would keep each other informed.
On 29 February I emailed Housing Options to say just letting them know I had been with the bailiff, and therefore the tenant was now officially evicted. Got a reply saying 'tenant found alternative rented accommodation from 27 February.' MMmmmm so much for keeping me informed!
I was then paid by HB to 12 March - effectively overpaid, which I understood they would look to seek the overpayment. However got a letter from them saying they would be recovering HB from 11/2 to 12/3!!!!
I emailed them (as they were not answering phones, not even put in a queue) to say I was told by housing options tenant left on 27/2, though not officially evicted until 29/2. They replied saying this has been passed to the appeal team.
Can anyone advise where I stand on this?