Fraudulent Energy Supplier

[JK0]

I have a number of flats here in Reading with electric heating. So as to get an afternoon heating boost, I have had the Local electricity supplier change from Economy 7 to three rate 'Flexiheat' meters.

Rate 1 records weekdays 0730-1930 consumption
Rate 2 records all other times
Rate 3 records storage and water heating.

However, whenever a tenant moves in, and I give a meter reading, ******** E******c always try to cook the books to screw the most money possible from me.

On Monday, I gave readings as follows (The meter was new in December):
Rate 1: 00005
Rate 2: 00012
Rate 3: 01128

Today I have my final bill as follows:
Rate 1: 01128 units @ 19.77p per unit: £223.01
Rate 2: 00005 units @ 9.38p per unit: £ 0.47
Rate 3: 00012 units @ 6.1p per unit: £ 0.73

The first couple of times this happened, I put it down to incompetence. However, I have now had it happen half a dozen times over the years, and it is beginning to look deliberate.

Now, obviously I will be on the phone to change the bill on Monday, but how can I get them to stop 'trying it on'?

[theartfullodger]

Only report meter readings by email or snailmail. Or record your 'phone calls, wait for fraud then ask head of customer service if he'd like Police involved

http://www.recordyourcall.co.uk/

[JK0]

Thanks Artful. It comes to something when you have to record phone calls to utility providers.

[islandgirl]

I have a property with storage heating. Supplier "mixed up" the high and low rate readings every time. They ended up paying back over £1,000 because of their "error". Had I not checked they would have got away with it too....

[theartfullodger]

Scottish Hydro (for my Scottish let properties.. part of Scottish 'n Southern..) s**w things up on such an extraordinarily regular basis that I now have my own, named&emailed, contact in the executive office to email when it goes wrong again...


Who was it said "Quality is getting it right 1st time..." .. Sigh!