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Jul, 2014

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  1. #1
    Join Date
    Oct 2009
    Posts
    4,811

    Default Fraudulent Energy Supplier

    I have a number of flats here in Reading with electric heating. So as to get an afternoon heating boost, I have had the Local electricity supplier change from Economy 7 to three rate 'Flexiheat' meters.

    Rate 1 records weekdays 0730-1930 consumption
    Rate 2 records all other times
    Rate 3 records storage and water heating.

    However, whenever a tenant moves in, and I give a meter reading, ******** E******c always try to cook the books to screw the most money possible from me.

    On Monday, I gave readings as follows (The meter was new in December):
    Rate 1: 00005
    Rate 2: 00012
    Rate 3: 01128

    Today I have my final bill as follows:
    Rate 1: 01128 units @ 19.77p per unit: £223.01
    Rate 2: 00005 units @ 9.38p per unit: £ 0.47
    Rate 3: 00012 units @ 6.1p per unit: £ 0.73

    The first couple of times this happened, I put it down to incompetence. However, I have now had it happen half a dozen times over the years, and it is beginning to look deliberate.

    Now, obviously I will be on the phone to change the bill on Monday, but how can I get them to stop 'trying it on'?

  2. #2
    Join Date
    Mar 2009
    Posts
    8,412

    Default

    Only report meter readings by email or snailmail. Or record your 'phone calls, wait for fraud then ask head of customer service if he'd like Police involved

    http://www.recordyourcall.co.uk/
    I am legally unqualified: If you need to rely on advice check it with a suitable authority - eg a solicitor specialising in landlord/tenant law...

  3. #3
    Join Date
    Oct 2009
    Posts
    4,811

    Default

    Thanks Artful. It comes to something when you have to record phone calls to utility providers.

  4. #4
    Join Date
    Sep 2005
    Posts
    4,102

    Default

    I have a property with storage heating. Supplier "mixed up" the high and low rate readings every time. They ended up paying back over £1,000 because of their "error". Had I not checked they would have got away with it too....
    Unshackled by the chains of idle vanity, A modest manatee, that's me

  5. #5
    Join Date
    Mar 2009
    Posts
    8,412

    Default

    Scottish Hydro (for my Scottish let properties.. part of Scottish 'n Southern..) s**w things up on such an extraordinarily regular basis that I now have my own, named&emailed, contact in the executive office to email when it goes wrong again...


    Who was it said "Quality is getting it right 1st time..." .. Sigh!
    I am legally unqualified: If you need to rely on advice check it with a suitable authority - eg a solicitor specialising in landlord/tenant law...

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