The situation is that we (the tenants ) moved into this house in November. We brought our own washing machine with us.
Turns out that, unbeknownst to us, there has been a leak from the washing machine at the back going on for some time. We did not realise what was happening until water started squishing up from the bit where the floor ends under the door, and even being forced up between the 'tiles'. (Floor is made of some kind of laminate which resembles tiles.) Plumber came out, diagnosed the washing maching problem and fixed it. Water is not squishing out any more, but floor is swollen and 'blown' where the 'tiles' meet.
(There is also some kind of slow leak under the sink I believe, the cupboard floor under there is always a bit wet. Plumbers have diagnosed this to be condensation, though? Not sure about this. Pipe leading to stopcock is often a bit wet . - don't know if this could have contributed?)
Now the thing is the letting agency is blaming us for the problem, as it is out washing machine. They sent out a contracter to quote for a new floor, and some of the plinths need replacing.
The LA have told me we have to pay, the landlord cannot claim on his buildings insurance as it is our own machine that caused it. But I have been googling on here and it seems that in similar cases often the landlord claims and sorts it. We have Endsleigh insurance which I think includes tenants liability, and they have also told me that often the landlord can claim. Also they will only pay out if it states in our tenancy agreement we are liable.
Also, I asked about getting other quotes, and the LA told me they will only allow their own contracter to do the work. Seems quite unreasonable and it doesn't seem to mention this in the Tenancy Agreement. If it turns out we can claim on our insurance then I guess this makes no odds, but if we end up paying ourselves, then I would obviously want to get my own quotes.
Also, the contracter mentioned to me that this type of laminate was not water resistant and was unsuitable for kitchens. He would want to replace with something better. If the flooring had been normal ceramic tiles the water would have stayed on top, litte damage been caused, and we would have been aware of the washing machine problem much earlier. And why should we pay for betterment?
Sorry this is so long, but am a bit fed up! We moved into this house back in November and the dodgy boiler broke immediatlely. OK they did replace it, but we were cold for quite a while and no compensation/heaters or anything offered by the agency.
(sorry I had mistakenly posted this on the 'letting agency questions' section' and thanks to the two people who replied there. But I really wanted it in this section, as there is a lot more traffic and its more appropriate. I requested the moderators to move it, but no response, so I am copying it over).