I have just discovered that the letting agent whom I paid £35 to registerd my previous tenant's deposit is not registered with either Tenant Deposit Scheme or My Deposits.co.uk, both of whom at one stage or other they should have. As they disengaged themselves from managing the property as of last week, they are now saying they have archived my file (which they have a legal obligation to retain for 4 years) and are unwilling to spend any time on the matter. This is from a letting agent which attempted to allow tenants to move into my property without first showing evidence to me of credit checks and providing me with requested information, and also moving my tenant of the time out the property in unnecessary haste.
Upon disinstructing themselves, they paid the tenant's deposit to me and I wish to seek advice from the free disputes resolution service for which I paid and to which I and the tenant should have a right. If they are being so intrasigent, should I remind them of their professional and legal obligations in the form of a letter from my solicitor?