For the past six months, I rented my flat through a letting agent, who retained a set of keys in the agency and I retained a set of keys to the property and never used them, as the tenants did not call for any work to be undertaken.
After a dreadful six months, I am letting the property to a colleague without using a letting agency.
I have retained keys, as before and fully respect the Quiet Enjoyment to the tenant should have and have advised, I would only use them if there was an emergency and she specifically asked me to attend or if she was not able to be contacted and there was a fire, flood or similar emergency.
She moved in Friday, 24 hours earlier than expected and had agreed in advance that the decorators painting the communal hallway would be there on Saturday, when she was due to move in and would need access to the flat for a short time. Her boyfriend seemed most concerned that my mother had a set of keys to the property whilst supervising the decorators, even though it had been my home for nine years and that was the only other spare set and thought they should be surrendered. I was not aware that the tenant was the only person allowed to have keys to the property and as long as I did not make visits to the property, without prior agreement and good reason, I should surrender any keys to the tenant.