It's my first time here. :0) Hope someone can offer some wise words.
My sister has rented a flat in London for a month on a short term basis for a job she's doing up here. She rented through a London agency she found online who deal with short term rentals in London.
The pictures of the flat looked wonderful, as did the descriptions of the rooms and the facilities. She paid the full amount of rental up front and moved in on Saturday (she didn't have time to come up to London beforehand to view the flat and took it on good faith and the pics/description on internet).
What a joke! No representative was there to greet here or give her a parking bay pass so she got a parking ticket and has had to put the car in an NCP. The Cleaner gave her the key! She couldn't get hold of the agents and 3 days later, still cannot.
And the flat is totally different than on the internet. The exterior building is a totally different one to the pic on the net. The rooms are totally different. There is no TV, internetc access, DVD player, terrace or landscaped gardens as promised. The flat is practically empty with small windows overlooking London Bridge station, platform 8 which has kept her up all night! The bedding is damp and doesn't fit the beds...and so on.
We can't get hold of the agents and their address looks a bit dodgy and I bet it doesn't exist.
What can we do? She's stuck there for 4 weeks and they have all her money!