hackett
07-10-2010, 13:18 PM
Ok so I really need to vent some frustration about the estate agents I have been dealing with whilst moving into my new flat (rented).
For note, it was advertised as a two bed room apartment, with two secure parking spaces, and we were due to move in on the 1st October ( I wanted to move in on the 7th, but they put a bit of pressure on to move it forward).
So me and my housemate pay our deposit and first months rent upfront a couple of days before the 1st.
I get a phone call two days before we are due to move in from someone at the agency saying that the car parking fobs had not been sorted out ( they had sent a cheque that day to the management firm who own the complex) and didn’t expect them to be able to turn it around for Friday. So I’m pissed that I’m not going to be able to park my car securely until these new fobs arrive.
On the Day I am due to move in, I get a phone call saying that actually, they don’t have the car parking fobs OR the fobs to get into the complex, just the keys to get into the actual front door of the apartment. So I’m even more pissed because I have packed all my stuff and gone to work, expecting to pick the fobs and keys up on my lunch and move in that evening. If I hadn’t have had somewhere to stay id have been effectively homeless. Which is what I told them, but they weren’t arsed. I moved my stuff in regardless, having to buzz other tenants to get them to let me in, something I’ve regrettable had to do ever since. Also I was supposed to be given two sets of keys (one for me one for the housemate) but as it turns out only one of the keys works on our front door. The rest seem redundant.
I was told it would be October 6th when the fobs would be ready. At this stage I kick off about them taking so long to sort this out and that sending a cheque two days before I was due to move in was ridiculous. They are now denying this is what happened and it was Management Company dragging their feet.
It gets to Tuesday and the estate agents can’t get in touch with anyone at the management consultancy, when they do, they are told it would be October the 8th when the fobs would be ready! At this stage I’m having a mental breakdown.
Today has arrived and the fobs have been delivered to work. We have two fobs now to get into the complex, but they have only brought me ONE fob for the car park. I’ve rang them to let them know and I’m waiting to here back from them.
Throughout all this there has hardly been even a hint of an apology for the massive upheaval this has caused.
I don’t know where I stand or anything but id expect some sort of compensation. They have agreed to start the rent today instead of the 1st October. What would you do? Would you make a formal complaint?
Arghhhhh.
For note, it was advertised as a two bed room apartment, with two secure parking spaces, and we were due to move in on the 1st October ( I wanted to move in on the 7th, but they put a bit of pressure on to move it forward).
So me and my housemate pay our deposit and first months rent upfront a couple of days before the 1st.
I get a phone call two days before we are due to move in from someone at the agency saying that the car parking fobs had not been sorted out ( they had sent a cheque that day to the management firm who own the complex) and didn’t expect them to be able to turn it around for Friday. So I’m pissed that I’m not going to be able to park my car securely until these new fobs arrive.
On the Day I am due to move in, I get a phone call saying that actually, they don’t have the car parking fobs OR the fobs to get into the complex, just the keys to get into the actual front door of the apartment. So I’m even more pissed because I have packed all my stuff and gone to work, expecting to pick the fobs and keys up on my lunch and move in that evening. If I hadn’t have had somewhere to stay id have been effectively homeless. Which is what I told them, but they weren’t arsed. I moved my stuff in regardless, having to buzz other tenants to get them to let me in, something I’ve regrettable had to do ever since. Also I was supposed to be given two sets of keys (one for me one for the housemate) but as it turns out only one of the keys works on our front door. The rest seem redundant.
I was told it would be October 6th when the fobs would be ready. At this stage I kick off about them taking so long to sort this out and that sending a cheque two days before I was due to move in was ridiculous. They are now denying this is what happened and it was Management Company dragging their feet.
It gets to Tuesday and the estate agents can’t get in touch with anyone at the management consultancy, when they do, they are told it would be October the 8th when the fobs would be ready! At this stage I’m having a mental breakdown.
Today has arrived and the fobs have been delivered to work. We have two fobs now to get into the complex, but they have only brought me ONE fob for the car park. I’ve rang them to let them know and I’m waiting to here back from them.
Throughout all this there has hardly been even a hint of an apology for the massive upheaval this has caused.
I don’t know where I stand or anything but id expect some sort of compensation. They have agreed to start the rent today instead of the 1st October. What would you do? Would you make a formal complaint?
Arghhhhh.