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sue0308
24-02-2010, 17:37 PM
We rent a 5 bed house and we have had to have lots of repairs done to the property including a new boiler, also the conservatory roof has been leaking badly for 5 months, it is 30ft x 8 ft so a considerable size

Well eventually after 5 months a window specialist turns up and says that it will be an expensive repair and it looks as if it was put up wrong in the first place.

As we had been denied the use of it for 5 months I asked the agent to ask the landlord if he would be willing to give us a discount on the rent. If you dont ask you dont get!

Well the agent duly emailed the L/L and asked him and prior to his reply also went to email the L/L but in fact put the wrong email address in and sent it instead to us tenants, it said 'the repairs will be a minimum £600 and what shall i tell the tenants 'Get stuffed or leave'?'

Silly woman!

Any advice as to what we should or can say to the letting agent???

thanks in advance

Sue

mind the gap
24-02-2010, 18:09 PM
We rent a 5 bed house and we have had to have lots of repairs done to the property including a new boiler, also the conservatory roof has been leaking badly for 5 months, it is 30ft x 8 ft so a considerable size

Well eventually after 5 months a window specialist turns up and says that it will be an expensive repair and it looks as if it was put up wrong in the first place.

As we had been denied the use of it for 5 months I asked the agent to ask the landlord if he would be willing to give us a discount on the rent. If you dont ask you dont get!

Well the agent duly emailed the L/L and asked him and prior to his reply also went to email the L/L but in fact put the wrong email address in and sent it instead to us tenants, it said 'the repairs will be a minimum £600 and what shall i tell the tenants 'Get stuffed or leave'?'

Silly woman!

Any advice as to what we should or can say to the letting agent???

thanks in advance

Sue

Miserable, unprofessional woman! It would be tempting to reply in kind, but I suspect that would not actually solve very much.

How much do you like living there? How long would you like to stay (in your ideal world?) How easy would it be for you to find somewhere else of a comparable or better quality, at a comparable or cheaper rent?

sue0308
24-02-2010, 18:35 PM
Thanks

We dont mind it but there is always something going wrong! relatively easy to get something else its just again getting deposits and removal costs etc

Sue

mind the gap
24-02-2010, 18:46 PM
Thanks

We dont mind it but there is always something going wrong! relatively easy to get something else its just again getting deposits and removal costs etc

Sue

We're still not much further on...but if you don't mind moving, I would be sorely tempted to forward the email back to the agent expressing your disgust at the LL's attitude and language in relation to you, and requesting that he seriously reconsider your request for a rent reduction otherwise you will be obliged to look elsewhere. Explain that you are disinclined to remain with a LL who (i) does not take his repairing obligations seriously and (ii) wishes his tenants would 'get stuffed or leave'. You might wish to express the hope however that it has all been an unfortunate misunderstanding and that you look forward to hearing his explanation.

Can I just ask - you have not had to pay for any of the repairs yourself, have you?

GJMSurrey
25-02-2010, 13:18 PM
Yes, are insults included in their fee or extra.

I hope this is simply an unfortunate and unprofessional reaction of you the 'agent' and this is not reflected by the Landlord. Landlord might be innocent to this extent

Mind you, people tend to adopt tones similar to those they are speaking to, and some banter must have occurred between agent and Landlord in the past providing agent the confidence to email such a thing.