RodCrosby
06-10-2009, 04:15 AM
I swapped my first tenant from HB to LHA today.
Everything went well until the jobsworth said "You know we have to pay it direct to the tenant now, to the tenant's bank account?"
"Yes, he'd like it to be paid to his Credit Union account."
"Oh, no, we don't do that!"
"Yes, you can - it's happening all over the country."
"Oh, no, I'm sure we don't do it! It has to be a bank account. They're very easy to set up. We have a leaflet explaining it all for the tenant."
"That may be so, but he wants it paid to a credit union account. The local credit union have told us they'd be happy to do so."
Jobsworth makes a phone call to slightly higher-up jobsworth...
"No, we definitely don't do Credit Unions. I've never heard of it either. I'll get you the leaflet on basic bank accounts."
Jobsworth asks neighbouring jobsworth "Where are those leaflets?"
"I thought they were over there", she says, waving at nowhere in particular.
They weren't. First jobsworth disappears into the back office, and returns after about 10 minutes. "You're in luck, these are the last ones. One for the landlord, and one for the tenant."
After we leave, I peruse the leaflet "Basic Bank Accounts." After listing such accounts, what do I find on page 7 ?
"What are Credit Unions? Credit Unions are non-profit making organisations that come under the same rules as banks. They allow people who may have difficulty opening a bank account to access some of the same services as a basic bank account. For information on your local credit union visit www.abcul.coop"
Come on guys, rather than forcing me to write to my MP, what's the best and quickest way of persuading these numpties to do the right thing?
Seems the council is saying "You can be empowered with any kind of responsibility, provided it's the one we choose [or our computers can cope with]." :rolleyes:
Everything went well until the jobsworth said "You know we have to pay it direct to the tenant now, to the tenant's bank account?"
"Yes, he'd like it to be paid to his Credit Union account."
"Oh, no, we don't do that!"
"Yes, you can - it's happening all over the country."
"Oh, no, I'm sure we don't do it! It has to be a bank account. They're very easy to set up. We have a leaflet explaining it all for the tenant."
"That may be so, but he wants it paid to a credit union account. The local credit union have told us they'd be happy to do so."
Jobsworth makes a phone call to slightly higher-up jobsworth...
"No, we definitely don't do Credit Unions. I've never heard of it either. I'll get you the leaflet on basic bank accounts."
Jobsworth asks neighbouring jobsworth "Where are those leaflets?"
"I thought they were over there", she says, waving at nowhere in particular.
They weren't. First jobsworth disappears into the back office, and returns after about 10 minutes. "You're in luck, these are the last ones. One for the landlord, and one for the tenant."
After we leave, I peruse the leaflet "Basic Bank Accounts." After listing such accounts, what do I find on page 7 ?
"What are Credit Unions? Credit Unions are non-profit making organisations that come under the same rules as banks. They allow people who may have difficulty opening a bank account to access some of the same services as a basic bank account. For information on your local credit union visit www.abcul.coop"
Come on guys, rather than forcing me to write to my MP, what's the best and quickest way of persuading these numpties to do the right thing?
Seems the council is saying "You can be empowered with any kind of responsibility, provided it's the one we choose [or our computers can cope with]." :rolleyes: