Amanda
08-03-2006, 15:50 PM
Hello all,
Its been a while since i posted, and as usual i am back because of a problem urgently requiring advice!
We are managing a property which was let to tenants back in December. We had the gas boiler serviced and a safety certificate issued prior to the tenants moving in. Within three days the pilot light went out and we were unable to relight it. I called the same chap who had serviced and issued the certificate on it and he got it going but advised a new fan would be required. We ordered the part through him, it was duly fitted and everything seemed ok.
One month ago, i had another call from the tenants saying the same thing had happened - we got the same boilerman out and now he was saying we needed a new boiler (to be fair, it was about fifteen years old). Landlord agreed and i instructed the boilerman to go ahead having obtained other quotes.
About a week went by (the tenants still had heating and hot water) and then I went on holiday (i am the agent by the way) and on my return got a very distressed call from the tenants saying the boiler had blown up!! I was surprised as i had instructed the boilerman to do a replacement - apparently this had not been done.
I got a different company in (at an extra £300) to do a replacement within three days. Now the tenants are saying they want compensation, and my landlord is refusing to give them any on the basis she instructed a new boiler to go in. I instructed the boilerman, but he never got around to it!
Where do i stand? Do we have to give the tenants compensation? Can i reclaim anything from this CORGI registered boilerman? I felt i did everything i could to help but the tenants don't. They are now camping out on my doorstep until I (in their words) "cough up their compensation".
Sorry about the long thread but really need advice
Its been a while since i posted, and as usual i am back because of a problem urgently requiring advice!
We are managing a property which was let to tenants back in December. We had the gas boiler serviced and a safety certificate issued prior to the tenants moving in. Within three days the pilot light went out and we were unable to relight it. I called the same chap who had serviced and issued the certificate on it and he got it going but advised a new fan would be required. We ordered the part through him, it was duly fitted and everything seemed ok.
One month ago, i had another call from the tenants saying the same thing had happened - we got the same boilerman out and now he was saying we needed a new boiler (to be fair, it was about fifteen years old). Landlord agreed and i instructed the boilerman to go ahead having obtained other quotes.
About a week went by (the tenants still had heating and hot water) and then I went on holiday (i am the agent by the way) and on my return got a very distressed call from the tenants saying the boiler had blown up!! I was surprised as i had instructed the boilerman to do a replacement - apparently this had not been done.
I got a different company in (at an extra £300) to do a replacement within three days. Now the tenants are saying they want compensation, and my landlord is refusing to give them any on the basis she instructed a new boiler to go in. I instructed the boilerman, but he never got around to it!
Where do i stand? Do we have to give the tenants compensation? Can i reclaim anything from this CORGI registered boilerman? I felt i did everything i could to help but the tenants don't. They are now camping out on my doorstep until I (in their words) "cough up their compensation".
Sorry about the long thread but really need advice