bissix
06-04-2009, 12:56 PM
I'm very confused since I have been claiming HB for about 4 months no problem and moved into a flat a month ago.
This is where the problem began so im confused.
They are supposed to send me out an award letter and fortnightly payment slips but have had none and each time I ring they ask for my name, date of birth and postcode and tell me the address is correct.
Last Tuesday I had a phone call saying they wanted to come and see me about the possibility of getting more benefits and were polite and friendly and wanted to see me the next day(Wednesday) I said I was on holiday for a few days with parents and not back to Friday, They told me that wasnt a problem and what time would I be back on Friday, I said the afternoon so they said not to worry and rush back they would arrange a appointment for Monday morning.
I waited in all morning and no one came and so tried ringing but was busy because of lunchtime and finally got through around 1.20pm and was on hold for ages as there was no record of my new claim for flat being assessed so they said the account was on hold till it would be assessed.
But the woman tried finding out for me what had happened and all of a sudden a few minutes later another woman replied and said she was investigations.
She seemed friendly but im panicking that they think I have done something wrong(since I suffer from aspergers and other disabilites and get easily worked up)
So I worry that they will come round and try and trick me in an interview into admitting things I didnt do and if I try to object they will say they have the right
What are their rights? And mine?
EDIT just got a phone call from them saying its just a routine visit as I have moved and they are just checking that I am getting the right amount and if I can get more and the woman seemed lovely so I dont know if I am just panicking.
This is where the problem began so im confused.
They are supposed to send me out an award letter and fortnightly payment slips but have had none and each time I ring they ask for my name, date of birth and postcode and tell me the address is correct.
Last Tuesday I had a phone call saying they wanted to come and see me about the possibility of getting more benefits and were polite and friendly and wanted to see me the next day(Wednesday) I said I was on holiday for a few days with parents and not back to Friday, They told me that wasnt a problem and what time would I be back on Friday, I said the afternoon so they said not to worry and rush back they would arrange a appointment for Monday morning.
I waited in all morning and no one came and so tried ringing but was busy because of lunchtime and finally got through around 1.20pm and was on hold for ages as there was no record of my new claim for flat being assessed so they said the account was on hold till it would be assessed.
But the woman tried finding out for me what had happened and all of a sudden a few minutes later another woman replied and said she was investigations.
She seemed friendly but im panicking that they think I have done something wrong(since I suffer from aspergers and other disabilites and get easily worked up)
So I worry that they will come round and try and trick me in an interview into admitting things I didnt do and if I try to object they will say they have the right
What are their rights? And mine?
EDIT just got a phone call from them saying its just a routine visit as I have moved and they are just checking that I am getting the right amount and if I can get more and the woman seemed lovely so I dont know if I am just panicking.