Wickerman
24-11-2005, 10:37 AM
Does anybody know of a utility co (gas/elec) that has a team dedicated to multiple account holders? We currently pay the gas/elec/water bills for our student properties.
British Gas used to and we had migrated most of our accounts over to them - they have now gone and disbanded that team leaving us high and dry. After 40 minutes of waiting on hold I finally got through only to get cut off after 2 minutes speaking to them. >:(
Any help appreciated.
Incidentally, and as a postscript - any companies who outsource their call centres to far flung places and pass on the cost to me - through my time spent trying to get them to understand me - really get my goat.
I do not blame the people I speak too - its not their fault their company has gotten a contract through being cheaper than the UK alternative - just the greedy utility co for outsourcing to save money.
British Gas used to and we had migrated most of our accounts over to them - they have now gone and disbanded that team leaving us high and dry. After 40 minutes of waiting on hold I finally got through only to get cut off after 2 minutes speaking to them. >:(
Any help appreciated.
Incidentally, and as a postscript - any companies who outsource their call centres to far flung places and pass on the cost to me - through my time spent trying to get them to understand me - really get my goat.
I do not blame the people I speak too - its not their fault their company has gotten a contract through being cheaper than the UK alternative - just the greedy utility co for outsourcing to save money.