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stark77
24-07-2008, 17:42 PM
Hi,

I'm hoping this is the correct forum to post in (it seemed the most appropriate and I got very helpful advice last time I posted here).

I own a flat that is part of a converted victorian building. The flat has a long lease (999 years) and the freehold is held by a limited company of which each flat owner has 1 share. Each flat owner is also a director.

We have lived here for just over a year, but have already had major difficulties with the woman who is company secretary for the freehold company who owns the ground floor flat. The details are long and tedious, but suffice to say she is without doubt the most unpleasant person I have ever met and insists on keeping tight control over all matters relating to the freehold.

In the entire time we have been in the property, we have managed to arrange just one board meeting to discuss the property. Numerous requirements of the freeholder have been ignored (such as maintaining the communal area, cleaning of communal areas etc.) despite our requests that they be attended to. The company secretary refuses to give us detailed access to the financial undertakings of the business and she is the only signatory on the bank account. So she is spending money owned by the company on god knows what and refuses to give us a full breakdown. Each year she takes an increasing amount of money from the account and pays it to herself for "heating and lighting" as she claims that the communal lighting is run from her meter (it probably is, I haven't checked). Last year it was £150. There is no heating at all in the communal areas and the lights consist of timer lights that go on for about 60 secs and then automatically switch off. There are 4 of them in total. I worked out that even if every flat occupant turned every light on twice a day, then the total electricity bill at peak rates would be somewhere below £10.

In total, over the last ten years she has probably taken over £1,000 out of the company without justification. When I queried the amount with her, I received a letter from the company accountants saying that it was a reasonable estimate as it was 25% of her annual bill, and that if I didn't like it I could pay for a separate meter to be installed at my own cost. I've spoken to the accountant on the phone as well, who openly told me that she was "probably taking the money as payment for running the business". The accountant is very peculiar indeed and I am assuming is personally known by (if not related to) the company secretary. Requests for information from the accountants are met with refusal unless it is cleared with the company secretary.

Anyway, disputes go back and forth about issues that need addressing such as repairs to the roof. The secretary insists that all repairs have to be handled by a guy who is known to do a terrible job. He made a mess of painting the front door and so the last thing I want him doing is making roof repairs as we're in the top flat. So I arranged for alternative quotes from specialist building companies and presented the cheapest to her in an attempt to resolve the situation - it was promptly ignored.

The latest issue though that has me totally furious is that I've discovered that accounts for the company have been filed at companies house. Accounts that I have never even seen, but according to the filing I have approved them at a board meeting that I never even attended!

Whilst I know she is taking actions that are almost certainly illegal, I don't know how best to resolve them without taking the freeholder to court in some fashion - which is ultimately suing myself! Does anyone know if the accountants have acted illegally by submitting board approved accounts that I as a board member and shareholder have never seen?

Are there any suggestions for how best to deal with this situation, because all attempts to reason with this woman have failed and yet she has the accountants on her side, she has access to the bank account which we don't, and all correspondance in relation to the business goes to her and we never see it!

Any help or suggestions gratefully received!

thevaliant
24-07-2008, 18:28 PM
The first question you need to ask yourself more importantly is what do you want to achieve?

There are three possible outcomes:

1. Your questioning of the company secretary leads her to be more open (which is what she should be - you are correct in thinking her actions, if as described, are less than lawful) and willing to answer queries. Personally, I think this is unlikely.
2. You want to take over the running of the management company yourself, to do a better job.
3. You want to put the running of the management company into a third parties hands (either another leaseholder or more likely a Management Agent company).

What she is doing does appear unlawful, but, if you are going to start asking difficult (but very valid) questions, be aware that the results will not be what you may want.

So, what do you want?

stark77
24-07-2008, 19:46 PM
Thanks for your answer.

My preference would be that we hold regular meetings to discuss what needs to be done and we take a vote on all matters being discussed with a majority decision being all that matters. There are 5 of us so there shouldn't be any split votes and it seems by far the easiest solution.

If it is decided that there needs to be a single person ultimately responsible then I am more than happy to do it, or if anyone else felt they would be prepared to do it, I'd almost certainly be happy with that too (1 of the other 3 just wants to hide from all of this entirely, another is in her 90s and really not up to it, so it's one of two of us). Equally, if it is felt by the majority that a third party management company would be more appropriate then I'd be happy to accept that as well.

Regardless of the exact workings, I want the freeholder to actually meet it's obligations in the lease to us as leaseholders. As things stand, we seem to fork over our service charge every month and get absolutely no say in how it is spent, and at least some proportion of it is (in my eyes at least) stolen every year.

thevaliant
24-07-2008, 21:21 PM
Then you are entitled to an awful lot as (presumably) a 20% shareholder in the management company which owns the freehold.

Firstly, request the Co. Secretary calls an EGM. It used to be under Section 368 of the Companies Act 1985, but the Companies Act 2006 has replaced it, so it will be a different section number now.

Request the meeting. Notification must be sent within 21 days (I believe) and if one is not arranged, you are allowed to arrange it yourself (giving 21 days notice). You must state why one is needed. If the Co. Secretary refuses, then arrange it, speak personally to all the other owners and tell them of your plans. Try and get them onside in advance, perhaps by a simply statement of 'I can run it better and cheaper' (if you can)?

At the meeting, bring up your concerns. Have an action plan. Are you going to take over control of the management company/farm out to a third party? Whatever you decide, try and make it reasonable. Be firm with the Co. Secretary. State you are not happy with certain costs. Bring up the fact that accounts have not been laid before members at AGM. Bring up the fact you are legally allowed to inspect them, free of charge, at any time and have been denied that right.

Ask to see proper accounts. Consider withholding service charges if they are not demanded in accordance with the law (Jeffrey will advice better I am sure).

Ultimately, either the Co. Secretary will either yield, agree to your (hopefully) reasonable demands or flat out refuse. If she does the latter, you will have to vote her out of office if you can get others on your side (not necessarily as a director, just as the person who runs the show). Incidentally Co. Secretary doesn't mean much. It is the directors who run the company.

If she flat out refuses to budge/hand over records/bank accounts etc, you may need to threaten court/LVT or get a specialist solicitor involved.

Re: The accountant. If he refuses to help again/runs everything through the Co. Secretary, remind him you are a director as well. Also, consider complaint to his professional body if he is a member of one.

Probably sounds nasty, but if you want to get things moving, you are going to have to get nasty I suspect.

Finally, I am not a lawyer - Take all I have said carefully. It is not an easy path to take.

stark77
27-07-2008, 11:47 AM
Thanks again for taking the time to give such a detailed reply.

This is pretty much the course of action I am intending to take as I have finally found an ally in one of the other directors/leaseholders. Hopefully by standing together on this we can force the changes that we need in spite of the ambivolence of the other 2 directors.

I really want there to be some sort of repercussion for her filing the accounts without us seeing them though. The action seems entirely illegal and yet I can't work out how I should be reporting the matter to for there to be any action taken at all.